Osceola Magic Ticket Sales Associate

Orlando Magic • Kissimmee, FL

2d • Hybrid

About The Position

The Ticket Sales Associate is responsible for maximizing revenue by selling a full assortment of Osceola Magic ticket products including, but not limited to full and partial plan season ticket packages, premium seating, and group sales. The Ticket Sales associate will also manage and renew each of their season tickets accounts.

Requirements

• Bachelor’s degree or professional equivalent experience required.
• Proficient in all Microsoft Office products and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.

Nice To Haves

• Bilingual (Spanish) is HIGHLY preferred.
• Prior experience in ticket sales, telemarketing, appointment scheduling or cold-calling techniques is preferred.
• Excellent public speaking and presentation skills required.
• Experience with ticket inventory software programs (I.E. Tickets.com, Archtics, any CRM) preferred.

Responsibilities

• Proactively prospect, present, and close various ticket products including, but not limited to full and partial plan season ticket packages, premium seating, and group sales.
• Sell full seasons tickets, partial plans, group tickets, and hospitality for the Osceola Magic and designated non-Magic events primarily via: Face to face, external client meetings, Osceola Magic home games, Profiling, Networking at outside events, Some phone prospecting, Seeking and implementing sales and service best practices, Thorough data capture and personal database management
• Participate in face to face, external client meetings regularly (50% of schedule workweek) or more) with the purpose of generating revenue through the full menu of Osceola Magic ticket products.
• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting and events.
• Effectively follow up with customers and prospective customers in order to build relationships to help provide repeat business.
• Meet and/or exceed weekly/monthly sales and activity goals.
• Maintain detailed records in CRM to support sales efforts as defined by the organization.
• Take an active role in the game day experience to develop relationships and generate new leads.
• Work majority of home games and sales events to develop and maintain relationships with clients and generate new leads.

Benefits

• 18 days of personal time off per year + 13 holidays (that is 31 paid days off year!) plus reduced summer work hours (every other Friday off during the off-season, which averages to another 8 days)
• A hybrid work model, casual work attire on non-game days, learning and development opportunities, Employee Resource Groups (ERGs), company sponsored events, volunteer opportunities & outings for every employee
• Fantastic benefits that include: medical, dental, vision, 401(k) with company matching, mental wellness resources, subsidized gym memberships, maternity & paternity leave
• Culture built on Community, Innovation, Legendary and Teamwork!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level