Ticket Operations Manager | Full-Time | Ryan Field at Northwestern University
About The Position
The Ticket Operations Manager is responsible for the day-to-day management of ticket operations for Ryan Field, ensuring the accurate setup, sale, distribution, and reconciliation of tickets for athletic events, concerts, and other special events. This position oversees ticketing systems, financial reconciliation, event builds, reporting, and game-day ticket office operations while delivering exceptional customer service and maintaining the integrity of all ticketing processes. The Ticket Operations Manager works collaboratively with Northwestern Athletics, Event Management, Marketing, Premium Seating, Finance, promoters, and third-party ticketing partners to support successful events and maximize the guest experience. This position requires the flexibility to work evenings, weekends, holidays, and extended hours based on the event schedule.
Requirements
- Bachelor's degree in Sports Management, Business Administration, Hospitality, or a related field, or an equivalent combination of education and experience.
- 3-5 years of ticket operations experience in collegiate athletics, professional sports, entertainment, performing arts, or a similar venue.
- Experience with ticketing platforms such as Ticketmaster, Paciolan, SeatGeek, Tickets.com, or similar systems.
- Strong understanding of ticket inventory management, financial reconciliation, and event reporting.
- Experience managing part-time staff or temporary employees.
- Excellent customer service, communication, and organizational skills.
- Strong analytical and problem-solving abilities.
- Proficiency with Microsoft Office, particularly Excel.
Nice To Haves
- Experience with CRM and customer database management.
- Knowledge of access control and mobile ticketing technologies.
- Experience with event settlements and financial reporting.
Responsibilities
- Manage all ticket operations for athletic events, concerts, and special events at Ryan Field.
- Build, configure, and maintain events within the ticketing system, including seating manifests, pricing, ticket types, offers, promotions, and holds.
- Oversee the day-to-day operations of the ticket office, including staffing, scheduling, and training of part-time ticket sellers.
- Ensure accurate ticket inventory management and maintain the integrity of all ticket allocations.
- Manage ticket sales, complimentary ticket distribution, will call, and credential fulfillment.
- Monitor daily ticket sales and prepare reports for leadership, event promoters, and University stakeholders.
- Reconcile ticket sales, cash, credit card transactions, and event settlements in partnership with Finance.
- Troubleshoot ticketing issues and provide resolutions for guests, clients, and internal stakeholders.
- Coordinate with Marketing and Event Management to implement ticket promotions and special offers.
- Ensure compliance with University, Oak View Group, and ticketing platform policies and procedures.
- Maintain accurate documentation of ticket inventory, financial transactions, and event reports.
- Provide exceptional customer service while resolving escalated guest concerns.
- Serve as the primary point of contact with the ticketing platform provider for operational support and system updates.
- Assist with event-day operations, including supervising the ticket office, resolving operational issues, and supporting guest entry.
- Perform other duties as assigned.
Benefits
- Health, Dental and Vision Insurance
- 401(k) Savings Plan
- 401(k) matching
- Paid Time Off (vacation days, sick days, and 11 holidays)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
