LA Kings - Ticket Operations Associate
About The Position
The LA Kings are where hockey, culture, and community come together. As one of the most iconic franchises in the NHL, the Kings deliver high‑energy games, unforgettable moments, and a game‑night experience that goes far beyond the ice. If you want to be part of a team where the work matters on and off the ice, there’s a place for you here. You’re part of what makes it happens. The Ticket Operations Associate will assist Ticket Operations leadership in improving day-to-day effectiveness and efficiency. Primary responsibilities include clerical, administrative, and operations support under the general guidance of Ticket Operations management. The Associate will share responsibility of maintaining strong relationships with other departments, fans, partners, venue staff, and team executives in a manner that elevates our internal and external customer service standards. The incumbent will work during regular office hours and/or event hours including evenings, weekends, and holidays.
Requirements
- Proficient with Microsoft Office (Word, Excel, and Outlook); ability to learn required business systems
- Ability to prioritize workload and solve problems efficiently and quickly
- Ability to provide excellent customer service to all internal and external clients by representing the organization and department professionally
- Ability to multi-task in a fast-paced environment
- Assertive, motivated, self-starter, autonomous, collaborative
- Ability to handle highly sensitive and confidential information
- Ability to access and input information using a moderately complex computer system
- Available to work various hours including evenings/nights, weekends, and holidays
- AA/AS Degree (2-year) (BA/BS Degree Preferred) in Sports Management, Business Administration, or related field.
- 0-2 years related work experience
Responsibilities
- Support the Ticket Operations team with daily operational and administration functions by developing proficiency in required software systems, adhering to established procedures, and maintaining accuracy in all processing.
- Assist with game day operations for home games and special events to uphold high internal and external guest service standards.
- Continuously identify and suggest processing efficiencies for sales, service and ticket operations.
- Assist with preparation of financial reconciliation reports, chargeback disputes, and other revenue-related items.
- Assist with validation of pricing/offers/events within ticketing system.
- Formulate and complete special projects and tasks as assigned by management.
Benefits
- This position may be eligible for benefits (ACA qualification).
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
