Ticket Operations 2026 Opportunities
About The Position
The Cubs Ticket Operations department is seeking to fill several seasonal positions for the 2025 season within the preidentified areas below. Candidates who are qualified, service focused, excellent communicators, collaborative, and have a strong attention to detail along with being passionate about continuing to make the Wrigley Field experience a memorable one for all fans are encouraged to apply. The Ticket Operations Associate will assist the Ticket Operations team with all aspects of ticket operations including order processing, customer service, and ticket payments. These positions will be scheduled for 15-30 hours per week through October.
Requirements
- Strong oral and written communication skills
- Demonstrated attention to detail and organization
- Proficiency with MS Office and demonstrated ability to learn and master new technology as needed
- Demonstrated ability to multi-task, think creatively, and problem solve
- Minimum of 1 year of customer service experience
- Must be available to work from March-October
- Ability to work non-traditional hours, including nights, weekends, and holidays
Nice To Haves
- College Degree in: Business, Communications, Hospitality, Marketing, Sales, or related field
- Experience with Tickets.com's Pro Venue platform and SalesForce or other CRM a plus
Responsibilities
- Assist in the processing and distribution of season, group and individual game tickets
- Provide customer service support for ticketed events at Wrigley Field
- Provide direct support to ticket operations staff by coordinating order processing and system input
- Update customer accounts in ticketing system & CRM as required
- Standard office procedures including filing, mailing and data entry
- Other related duties as assigned
Benefits
- Option to purchase a discounted meal on game days
- Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
- Exclusive special events for associates
- Professional development & engagement opportunities
- Rewards & recognition programs
- Access to best-in-class facilities including an associate locker room & break room
- Uniform(s) provided at no cost
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
