2026 Ticket Operations Representative
About The Position
The Boston Red Sox Ticketing team plays an integral role in helping the organization to achieve its financial and customer service goals. Typically the first point of contact a fan has with the Red Sox, the Ticket Office sets the tone for their experience at Fenway Park. From selling tickets for games and events to trouble shooting any issues fans may have, the focus is always on providing top-tier customer service for everyone from long-time season ticket holders to patrons visiting the park for the first time. The Ticket Operations Representatives are on the front-lines when interacting with customers. The representatives will work with walk up customers interact with when they inquire about ticket sales and services. This part-time position is a year-round position that works with customers who are seeking game day tickets as well as tour tickets. Primary duties will include but are not limited to walk-up sales and will call at the box office and remote ticket booths for Red Sox games, Fenway Park tours, and special events. The hourly rate for this role is $16.25.
Requirements
- Must be 18 years of age or older.
- Ability to work flexible hours including nights, weekends, and holidays.
- Excellent communication skills including written, verbal and telephone.
- Ability to multitask and consistently meet deadlines.
Nice To Haves
- Prior telemarketing, customer service and/or sales experience is preferred, but not essential.
Responsibilities
- Provide walk-up customers with ticket sales and service for Red Sox home games, Fenway Park tours and other events hosted at Fenway Park.
- Assist patrons with accessing tickets digitally via the MLB Ballpark app.
- Issue tickets to high-end clientele at VIP will-call window on game days.
- Balance cash drawer at the end of each day
- Ad hoc tasks as assigned by the Senior Manager or Senior Director, Ticket Services.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
