Ticketing - Ticket Services and Operations Intern 2026

Baltimore Ravens•Baltimore, MD

About The Position

Ticket Office interns are expected to be self-starters, who possess drive, passion for excellence and enthusiasm for customer service. This organized individual will work a minimum of 40 hours per week in a professional NFL team environment, with a focus on customer service, events, ticket operations and ticket sales. Client care, attention to detail, a passion for sports and a commitment to our fans is imperative, while contributing positively to a collaborative and fun office culture. It is our hope that the knowledge gained from this internship provides great value and experience towards future career endeavors in the sports industry, either with the Ravens or elsewhere.

Requirements

Strong organizational skills, time management skills and attention to detail required
Strong verbal and written communication skills
Ability to work collaboratively with others, establish a rapport and build strong connections with both customers and teammates
Availability and willingness to work extended hours, including nights, weekends, and holidays as well as all home games and stadium events
Ability to manage multiple priorities and adapt quickly in a dynamic environment
Professional demeanor with the ability to interact confidently with high-value or premium clients
Strong problem-solving skills and ability to remain calm under pressure
Self-motivated with the ability to work independently while meeting deadlines
Flexibility and willingness to support changing business needs and event schedules
Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required
Contribute positively to a fun and collaborative office culture
Bachelor’s Degree in Sports Management, Business or a related field

Nice To Haves

Basic customer service or hospitality experience preferred
Previous sales and or service experience is a plus

Responsibilities

Phone Coverage – Answering 50-100 incoming telephone calls & emails per day, primarily from current and potential customers related to all facets of stadium events. Customer interactions are expected to be handled in a knowledgeable, helpful, friendly and professional manner. Call volume can vary based on stadium event volume and deadlines.
Customer Service – Interacting with customers as outlined by the Ravens organizational mission, common purpose and quality standards. Provide service via phone, email, and in-person with a focus on problem-solving.
PSL Owner Rewards Program Support – assisting with planning & execution of the PSL Owner Rewards Program including prize distribution, facility tours, gameday executions, events, and more.
Phone Solicitation - Making up to 50 outbound calls per day to current and potential customers, both in a sales, retention and service capacity.
Distribution of Ticket-Related Promotional Materials – Distribution of invoices, tickets, ticket offers, etc. as needed, both digitally and by mail.
Gameday & Event Support – assistance with operation of box office, club level or other service elements for Ravens games and M&T Bank Stadium events.
Order & Payment Processing – Efficient processing of ticket-related orders for speed and accuracy.
Account Maintenance – Keeping account data up to date and accurate using the SeatGeek Unify system and Salesforce CRM.
General Assistance – Assistance with varying projects as requested in support of other teammates and ticketing programs.
Event Assistance – Assistance with any stadium events (i.e. games, concerts, and other special events hosted at M&T Bank Stadium) as needed.
Premium Account Management – Support the management of premium & club accounts by delivering an exceptionally high level of service, responsiveness, and attention to detail.
Filing - Maintaining files on all current customers and processing records in a timely fashion. Proper filing is vitally important when investigating issues related to accounts.