Trainee - Ticket Sales and Services

Kansas City Royals • Kansas City, MO

6d

About The Position

This Trainee will work under the direction of the VP, Ticket Sales & Services. This Trainee will assist in activities related to ticket sales, including new business, retention, groups and team operations.

Requirements

• Bachelor's degree preferred
• Excellent oral communication and customer service problem solving skills.
• Basic mathematical and writing skills.
• Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
• Must be able to work flexible hours including evenings, weekends, and holidays as needed.
• Consistent, punctual, and regular attendance.
• Professional image and demeanor.
• Strong ability to work well with co-workers and supervisors in a team environment.
• Ability to lift items weighing as much as 25 pounds
• Must be able to work in a seated position for majority of workday
• Must be able to be productive utilizing a computer keyboard and telephone
• Must be able to be productive in a work environment where the noise level can be high at times
• Must be comfortable walking to navigate the facility to access the office, concourse, etc.
• Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

Responsibilities

• Support and execute revenue-generating initiatives throughout the year while collaborating cross-departmentally.
• Provide administrative support for sales and service leadership team
• Strategize, plan and execute client facing events – including budget management, collaboration across the organization and client needs.
• Prioritize, submit and ensure execution of Pine Tar requests across the ticket sales department.
• Ideate and execute experiential opportunities around the ballpark such as premium tastings, in-seat visits, and suite outings.
• Create and execute client facing surveys. This includes STM, past theme buyer, premium, or other survey opportunities that may arise.
• Departmental management of game day activations – this includes suite signage, in-game assets related to group sales and pre- and post-game client opportunities.
• Research new revenue opportunities for the sales team, such as group initiatives and partners, successes from other MLB teams and non-MLB teams.
• Manage team meeting calendar and attend team and interdepartmental meetings as needed
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level