Coordinator, Ticket Operations

Rockford IceHogs•Rockford, IL

2d•$45,000 - $50,000•Onsite

About The Position

The Rockford IceHogs Coordinator, Ticket Operations is a position based in Rockford, Illinois, that operates within the Rockford IceHogs Business Development Department and collaborates closely with the Chicago Blackhawks and United Center Ticket Operations teams. The Coordinator will collaborate and support all team members within the IceHogs.

Requirements

2-3 years working in sports and entertainment industry, in a ticket operations or box office role
Previous experience with CRM & ticketing/inventory management software extensive knowledge with Ticketmaster Archtics, Account Manager and Host, or similar Ticketing System preferred
Proficient in Microsoft Office, Excel, Word, Power Point, and other computer skills required
High level of interpersonal skills to handle sensitive and confidential situations/Information
Must have a strong sense of self-awareness and emotional intelligence, and problem-solving skills
Ability to engage and interact with current and prospective clients and fans
Ability to engage with our vendor service teams including Ticketmaster, FEVO, and others
Comfort and experience interfacing with various levels of staff and management, while working in a fast-paced environment
Uphold and demonstrate organizational values at all times Integrity, Curiosity, Empathy, Collaborative & Originality
Ability to foster a positive team culture, work well and collaboratively with others
Demonstrates excellent personal motivation and persistence to overcomes obstacles
Strong verbal and written communication skills
Ability to prioritize numerous tasks, support multiple high-level positions, and be able to prioritize work when given multiple projects
Ability and desire to work a flexible schedule, including nights, weekends and holidays as event schedule requires

Responsibilities

Implement all aspects of ticket operations for the Rockford IceHogs including but not limited to
Build and maintain seasons, events, and price codes in the ticket system.
Build and administer season ticket auto-renewal process and payment plans.
Build and administer customized group sales systems and processes.
Manage and fulfill employee, arena, hockey ops, corporate partner and other complimentary ticket requests.
Manage and fulfill, in conjunction with Community Relations, Ticket Donation requests
Evaluate available seating inventory
On each game day/night, provide IceHogs assistance in the BMO Center Box Office to support the IceHogs and Legends Global arena management teams in providing solutions to customer needs and questions
Prepare all post-event reports and coordinate game settlements with BMO Center Box Office.
Serve as primary point of contact with: Blackhawks ticket operations Ticketmaster FEVO BMO Center box office staff 3rd party parking company
Collaborate with business development, sales, membership services, partnerships other IceHogs departments, and Legends Global to ensure all ticket related needs are met
Provide input for long-term projects and anticipate changes to ticketing processes
Participate in Blackhawks ticket operations regularly scheduled meetings
Other Duties as assigned