Manager, Ticket Operations

Chicago Blackhawks • Chicago, IL

2d • $70,000 - $75,000 • Onsite

About The Position

The Manager, Ticket Operations is responsible for coordinating and supporting all ticket operations functions for the Chicago Blackhawks and affiliated teams. This role oversees event set-up and maintenance, sales reporting, ticket fulfillment, and operational support within the ticket sales and service departments. The position plays a critical role in evaluating and improving ticketing business processes, integrating third-party ticketing platforms, and supporting the deployment of new technology initiatives designed to maximize ticket sales performance and operational efficiency.

Requirements

• Bachelors degree preferred.
• 35 years of ticket operations experience in professional sports or live entertainment preferred.
• Minimum of 3 years of experience working with ticketing platforms such as Ticketmaster, SeatGeek, AXS, or similar systems.
• Proficient in Microsoft Office and experienced with ticketing systems (Archtics preferred) and CRM platforms (Salesforce preferred).
• Strong sales, customer service, and problem-solving skills.
• Self-motivated with a strong work ethic and attention to detail.
• Excellent written and verbal communication skills.
• Ability to move throughout the arena and other event venues to address operational needs during events.
• Ability to adapt to occasional variations in schedule including working nights, weekends, and holidays as business needs dictate based on the event calendar.
• Must demonstrate our organizational values of integrity, curiosity, empathy, collaboration, and originality.

Responsibilities

• Own all ticket operations processes within the Ticketmaster Archtics database for Blackhawks Ticketing.
• Support all ticket operations processes for affiliate entities including the Rockford IceHogs and Chicago Steel.
• Lead event creation and configuration for Blackhawks games and events, including parking, add-ons, STM events, and special programs.
• Maintain complete accuracy of event details, including pricing, dates, times, opponents, and related information.
• Build and deploy single-game, group, theme night, bundled package, and flash sale offers.
• Create, analyze, and interpret reports for internal and external (NHL) consumption.
• Maintain and update Account Manager purchase flows, mobile ticket templates, and web content.
• Generate renewal and playoff invoices for season ticket accounts.
• Manage training for ticket sales and service representatives and provide ongoing troubleshooting support within Ticketmaster and Archtics systems.
• Engage with sales and service teams to ensure adherence to sales and payment processing deadlines.
• Manage third-party ticket distribution accounts, including inventory control and revenue reconciliation.
• Support the integration and deployment of new technology solutions to advance ticket sales initiatives.
• Monitor ticket revenue reconciliation to ensure complete accuracy across all sales channels.
• Oversee fulfillment of complimentary and paid ticket requests across the organization.
• Cultivate relationships with Ticketmaster and other third-party ticket distribution partners.
• Provide ticketing support at the Box Office on game days as needed.
• Support all ticketing-related events, initiatives, and operational needs as assigned.

Benefits

• Competitive total rewards package, full benefits (medical, dental, vision, 401k matching, paid life insurance), employee assistance program (EAP), comprehensive PTO package, social events, volunteer opportunities, and learning and development.
• Employer-paid breakfast, lunch, parking, on-site gym and training classes, employee ticket program, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager