Ticket Operations 2026 Opportunities

Chicago Cubs•Chicago, IL

7d•$17•Onsite

About The Position

The Ticket Operations Associate will assist the Ticket Operations team with all aspects of ticket operations including order processing, customer service, and ticket payments. These positions will be scheduled for 15-30 hours per week through October.

Requirements

Strong oral and written communication skills
Demonstrated attention to detail and organization
Proficiency with MS Office and demonstrated ability to learn and master new technology as needed
Demonstrated ability to multi-task, think creatively, and problem solve
Minimum of 1 year of customer service experience
Must be available to work from March-October
Ability to work non-traditional hours, including nights, weekends, and holidays

Nice To Haves

College Degree in: Business, Communications, Hospitality, Marketing, Sales, or related field
Experience with Tickets.com's Pro Venue platform and SalesForce or other CRM a plus

Responsibilities

Assist in the processing and distribution of season, group and individual game tickets
Provide customer service support for ticketed events at Wrigley Field
Provide direct support to ticket operations staff by coordinating order processing and system input
Update customer accounts in ticketing system & CRM as required
Standard office procedures including filing, mailing and data entry
Other related duties as assigned

Benefits

Option to purchase a discounted meal on game days
Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
Exclusive special events for associates
Professional development & engagement opportunities
Rewards & recognition programs
Access to best-in-class facilities including an associate locker room & break room
Uniform(s) provided at no cost

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