Coordinator, Ticket Operations

NASCAR•Talladega, AL

20h

About The Position

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow. The Coordinator, Ticket Operations supports the leader(s) of Ticket Operations and each of the ticket operations staff by providing support and services on all day to day or special project and fulfillment needs.

Requirements

High school diploma or GED required or equivalent combination of education and experience
Excellent communication skills, both verbal & written
Self-starter, able to prioritize and work independently with minimal supervision
Flexibility to work necessary hours including evenings, weekends & holidays
Exceptional customer service skills

Nice To Haves

Experience with ticketing software (i.e., Ticketmaster, Tickets.com) preferred
Box office experience preferred
Able to manage projects from conception to implementation
Familiarity with the sport of NASCAR is a plus
Proficient in Microsoft Office Suite, specifically Microsoft Excel

Responsibilities

Assist in making recommendations on ways to enhance and simplify the Ticket Operations process
Assist in all product training for the Consumer Services Center & Sales Academy
Assist the Regional Ticket Operations staff on all special project needs
Reseating Declined payment plans
Work closely the Consumer Services Center Management team on handling all Action Forms Tier 1 level on all System, Financial Controls
Track and respond to all emails in the track-specific ticket operations inbox
Process all Corporate & Complimentary Ticket accounts
Assist with all Event Weekend Ticket Operations needs
Event Staffing
Will Call Operations
Nightly Reconciliation
Final Event Reports
Where applicable, assist in the hiring, staffing and scheduling of all event weekend staff
Handling and processing of all inbound mail
Renewals
Inbound Consumer Correspondence
Assist in developing & implementation of efficiency opportunities within the Ticket Operations
Other duties as assigned

Benefits

We offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally.

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