Coordinator, Ticket Operations

San Diego Padres•San Diego, CA

1d•$24 - $25•Onsite

About The Position

You will play a key role in supporting ticketing processes for all non-baseball events at Petco Park—including concerts, special events, and third-party bookings—while also providing support for baseball events as needed. You will collaborate closely with the Senior Manager, Ticket Operations and other departments to ensure seamless event setup, ticket fulfillment, and exceptional guest experiences.

Requirements

Proficient in ticketing systems (TDC (Tickets.com) Host and Archtics preferred) and MS Office Suite (Word, Excel, Outlook)
Strong communication skills, both written and verbal; able to work collaboratively and respectfully with colleagues and guests
Exceptional time management and organizational skills; able to handle high volumes of detailed work and manage multiple projects on strict deadlines
Professional demeanor with discretion, integrity, and accountability
Maintain consistent, punctual, and reliable attendance
Must be at least 18 years of age by the start of employment
4-year Bachelor’s Degree, or education equivalent
Minimum 2 years previous experience in ticketing or a related field
Basic knowledge of ticketing, money handling, banking, and accounting practices
Able to work flexible hours including evenings, weekends, holidays and extended hours as needed
Able to travel as required for events and meetings
Minimum physical requirements: able to access various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Nice To Haves

Fluently bilingual in English/Spanish a plus

Responsibilities

Assist with all facets of event setup for non-baseball events (concerts, special events, etc.), including dates, times, ticket images, price structures, buyer types, and promo codes
Support event day operations for concerts and other non-baseball events, including seat counting, ticket distribution, and troubleshooting
Act as the liaison to the Sales and Services Department to ensure proper communication of all non-baseball event information
Process suite, consignment, and special experience orders for non-baseball events in coordination with the Special Events department
Maintain and track ticket inventory for non-baseball events, ensuring limits are not exceeded and reporting as necessary
Collaborate with accounting to coordinate journal entries, payments, and refunds for non-baseball event ticketing
Provide support for baseball event ticketing as needed, including Opening Day, Post Season, and Season Ticket Member allocations
Assist with data entry and seating manifest projects for both baseball and non-baseball events, including identifying aisle seats, obstructed views, and shaded areas
Support the Employee Ticket Program, including setup, reporting, and troubleshooting for all events
Deliver training and support for employees using ticketing platforms (e.g., TDC (Tickets.com), MLB Ballpark app)
Assist in the configuration of Alfred and TM1 entry to include set-up and onsite monitoring
Prepare and distribute reports to payroll and HR regarding ticket usage and limits
Enroll and manage payment plans for ticket members, resolving account issues as needed
Ensure compliance with all company policies and procedures related to ticketing and event operations