Ticket Office Supervisor

Ruth Eckerd Hall•Clearwater, FL

13d•Onsite

About The Position

To serve the Mission, Vision, and Values of REH, Inc. by assisting the management team in the supervision of ticket office services and customer service representatives including, but not limited to processing of tickets, record maintenance, cash management, and problem resolution. Supervisors will be assigned to shifts at any of our venues, including Ruth Eckerd Hall, Bilheimer Capitol Theatre and The BayCare Sound.

Requirements

High school diploma or equivalent required.
Two years working in a customer service or public contact role.
Two years’ experience with computerized ticketing program required.
Ability to work effectively with patrons, staff, volunteers and event personnel.
Excellent communication and customer service skills.
Basic cash management skills.
Ability to analyze and quickly resolve processing problems.
Proficiency in Tessitura or ability to quickly learn ticketing software.
Ability to multi-task and to be successful in a high volume fast paced environment.
Valid driver's license and safe driving record.
Successful completion of a background check and drug screen.

Nice To Haves

Two years of college with concentration of business preferred.
Experience with Tessitura a plus.
Previous supervisory experience preferred.
Demonstrated proficiency using Word, Excel and Outlook strongly preferred.

Responsibilities

Manage shift procedures including but not limited to: cash controls, reporting, mailing, ticket batching, information distribution and organization of department materials.
Analyze and resolve customer inquiries and complaints within given authority, escalating to management for follow-up when appropriate.
Assist in VIP Package and guest communications when needed.
Complete opening and closing procedures when assigned.
Provide settlement reports as required.
Serve as ticketing services liaison to other departments when on duty, providing excellent service to internal customers.
Ensure customer issues are appropriately documented in customer records.
Ensure adherence to organizational policies and procedures, referring to management for review any probable policy issues.
Ensure consistent practice of customer service principles through proper training and ongoing coaching of service reps.
Implement incentive programs as defined or approved by senior staff.
Ability to work flexible hours including evenings, nights and weekends
Professionally represent Ruth Eckerd Hall at all times.
Complete all other duties as assigned.