Ticket Office Supervisor - Winter 2026-27

Aspen Skiing Company • Snowmass Village, CO

2d • $60,416 - $70,416 • Onsite

About The Position

The Ticket Supervisor partners with the Ticket Office Manager to deliver exemplary guest service and a seamless sales experience within the Mountain Sales Department. This role leads daily ticket office operations, ensuring accurate, efficient transactions and a welcoming environment that drives sales growth. The Ticket Supervisor supports and coaches staff to uphold high standards of guest engagement and teamwork. This position reports to the Ticket Manager.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred
• Minimum of one year of professional experience required; resort experience preferred
• Minimum of one year experience using point-of-sale (POS) systems required
• Previous experience in a supervisory or lead role within a guest service or sales environment preferred
• Strong computer proficiency including typing skills and ability to navigate multiple computer systems required to support efficient sales and guest transactions
• Money handling experience with US currency required ensuring accuracy and trust in guest transactions required
• Basic understanding of point-of-sale (POS) systems required to facilitate quick and accurate sales processing
• Strong written and verbal communication skills required to engage guests effectively and collaborate with team members
• Attention to detail and problem-solving skills required to resolve guest issues promptly and maintain sales accuracy
• Ability to multitask and manage time effectively in a fast-paced environment to sustain excellent guest service and sales flow
• Ability to work collaboratively as part of a team required to deliver consistent guest experiences and meet sales goals
• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Nice To Haves

• Familiarity with Resort Technology Partners (RTP) software a plus for smooth ticketing operations and guest service
• Ability to handle guest inquiries and resolve issues with professionalism and tact preferred to ensure guest satisfaction and loyalty
• Flexibility and adaptability to changing operational needs and guest demands preferred to maintain seamless sales and service delivery

Responsibilities

• Provide supervision and support to sales agents within the Mountain Sales team to ensure consistent delivery of exceptional guest service and achievement of sales goals
• Model and uphold exemplary customer service standards to foster a guest-focused and sales-driven team culture
• Manage employee workflow and create effective team schedules that optimize guest service coverage and sales opportunities
• Oversee purchasing and maintenance of administrative supplies to support efficient operations and a professional guest environment
• Deliver ongoing training on operating standards, product knowledge, upselling techniques, software systems, and customer engagement to boost sales and guest satisfaction
• Analyze team performance metrics to identify sales trends and guest feedback, providing actionable insights to management and training teams
• Address and resolve guest issues promptly and professionally while communicating outcomes to relevant parties to ensure guest loyalty and retention
• Develop strong working relationships with key personnel to enhance interdepartmental communication and collaboration that benefits guest experience and operational success
• Gain working knowledge of all Mountain Sales systems including access gates, self-service kiosks, reservation platforms, and training tools to support seamless guest transactions and sales flow
• Demonstrate flexibility to work across multiple locations as business needs require to maintain consistent guest service and sales support
• Support sales initiatives by coaching staff to maximize revenue opportunities while enhancing the guest experience
• Other duties as assigned

Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED