Ticket Office Sales Representative (Guest Services Sales Professional I)
About The Position
The Athletics Department at San Diego State University is seeking a dedicated and customer-focused Ticket Office Sales Representative to support ticket operations for SDSU’s 18 Division I sport programs. Working under the direction of the Associate Athletic Director of Ticket Operations, this role plays a key part in delivering exceptional service to season ticket holders, students, faculty/staff, and the general public. In this fast-paced environment, you will manage in-person and phone ticket sales, process payments, and provide frontline customer support while helping ensure smooth and efficient game-day operations. Ready to join the team and support the excitement of Aztec Athletics? Apply now!
Requirements
- Must have ticket office/ticket sales and cash handling experience.
- Strong customer service skills.
- Effective interpersonal and verbal/writing skills.
- Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
Nice To Haves
- Experience working in an athletics ticket office.
- Experience in customer service.
- Cash handling experience in a ticket office; proficiency with Microsoft Word & Excel.
- Some experience with Ticketmaster.
- Ability to travel to away games for various sports.
Responsibilities
- Provide friendly, efficient customer service during regular business hours and at campus athletics events.
- Assist walk-up customers, answer ticket inquiries by phone, and resolve service issues.
- Process renewals, payments, and mail orders for Aztec tickets.
- Complete general office tasks and projects as assigned.
- Serve as a ticket seller or game-day assistant at Snapdragon Stadium and other SDSU venues.
- Staff will-call and customer service windows.
- Act as a lead for softball and baseball events as needed.
- File, prepare mailings, print and package tickets, manage tickets and pass inventory.
- Support administrative needs within the Ticket Office.
Benefits
- Generous Time Off : 15 paid holidays, vacation, and sick leave.
- Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
- Health Coverage : Medical, dental, and vision options at low or no cost.
- Education Support : CSU tuition fee waiver for employees and eligible dependents.
- Optional Offerings : FlexCash, life and disability insurance, legal and pet plans.
- Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
