Ticket Services Representative
About The Position
Summary: Representatives will have the opportunity to work in a fast-paced professional ticket office while providing first class customer service to fans. Our Mission To resolve fans’ and guests’ ticketing needs in an informative, people-first manner through respectful, courteous, and empathetic interactions. Essential Functions: Provide the highest level of customer service to fans, in person and over the phone Effectively learn the ProVenue ticketing platform Ability to answer basic ticket and ballpark related questions Troubleshooting digital ticketing issues, including the MLB Ballpark App Staff Citi Field ticket windows Assist with game night ticket resolutions Perform various ticketing related projects Qualifications: A representative should be personable, eager to learn and a hard worker. A Bachelor’s degree in Sports Management, Business Administration or equivalent is preferred but not required. Current Students will also be considered. Possess basic computer skills, including knowledge of Microsoft Office Effectively able to communicate in person and over the phone Ability to maintain composure under pressure Be a team player Previous customer service experience is desired Experience working in a ticket office is a plus Flexible work schedule, including game, night, and weekend availability Bilingual (English/Spanish) highly preferred The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested. The New York Mets value the unique qualities individuals with various backgrounds and experiences can offer the organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential. Hourly Rate: $21 For technical reasons, we strongly advise to not use an .edu email address when applying. Thank you very much. The New York Mets are a world-class Sports and Media Entertainment Company located in Flushing, New York. We strive to foster both personal and professional development and provide employees with the necessary tools and experiences that will prepare them for success in a competitive industry. We are continuously targeting talented candidates with transferable experience, intrinsic passion for success and intense love for the game. Off the field, our team includes 250 full time employees, 110 seasonal interns and 1200 game day employees working together to provide exceptional service to our fans.
Requirements
- A representative should be personable, eager to learn and a hard worker.
- Possess basic computer skills, including knowledge of Microsoft Office
- Effectively able to communicate in person and over the phone
- Ability to maintain composure under pressure
- Be a team player
- Flexible work schedule, including game, night, and weekend availability
Nice To Haves
- A Bachelor’s degree in Sports Management, Business Administration or equivalent is preferred but not required. Current Students will also be considered.
- Previous customer service experience is desired
- Experience working in a ticket office is a plus
- Bilingual (English/Spanish) highly preferred
Responsibilities
- Provide the highest level of customer service to fans, in person and over the phone
- Effectively learn the ProVenue ticketing platform
- Ability to answer basic ticket and ballpark related questions
- Troubleshooting digital ticketing issues, including the MLB Ballpark App
- Staff Citi Field ticket windows
- Assist with game night ticket resolutions
- Perform various ticketing related projects
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What This Job Offers
Career Level
Entry Level
