2026 Season Ticket Services Representative

Boston Red Sox and Fenway Sports Management • Boston, MA

12d • $17 • Onsite

About The Position

Red Sox Rewards Representative will work seasonally [KK1] during the Red Sox season with the Club’s Season Ticket Services team with a specific focus on Red Sox Rewards, our loyalty program for Season Ticket Holders. The ideal Season Ticket Services rep has strong customer service experience and can represent Season Ticket Holder rewards and benefits well to patrons. Representatives will be expected to educate patrons about the Rewards program and other Season Ticket benefits, troubleshoot problems, and foster relationships with members. The hourly rate for this role is $17.

Requirements

• Must be 18 years of age or older.
• Ability to work on game days which will include nights, weekends, and holidays.
• Prior customer service experience.
• Commitment to providing a high level of customer service.
• Excellent communication and interpersonal skills, particularly in a fast-paced, game-day environment.
• Strong organizational and time management skills required.
• High level of attention to detail with the ability to multi-task effectively.
• Resourceful with sound judgment and problem-solving abilities.
• Knowledge of all Microsoft Office programs is required.

Responsibilities

• Staff the Season Ticket services table in the main concourse during games – primary duties will include educating members about the program and their benefits, answering questions, and troubleshooting problems.
• Assist the Ticketing department with program implementation, including administrative efforts, Rewards item fulfillment, and program development and improvement.
• Assist the Ticketing department with the planning and execution of Season Ticket Holder events and the fulfillment of Season Ticket Holder benefits.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed