Ticket Office Sales Attendant - Paradise Pier
About The Position
The Ticket Office Sales Attendant is responsible for providing exceptional guest service while selling tickets, passes, and memberships for the resort’s attractions, events, and facilities. This position handles all aspects of ticketing transactions, guest inquiries, and entry operations, ensuring a smooth and welcoming experience for every visitor. The ideal candidate is friendly, professional, and detail-oriented, with strong communication and cash-handling skills. The Ticket Office Sales Attendant is often the first point of contact for resort guests and plays an important role in creating a positive and efficient entry experience. Ideal candidates are enthusiastic, organized, and committed to providing exceptional service while maintaining accuracy and professionalism in every transaction.
Requirements
- High school diploma or equivalent (required)
- Previous experience in ticket sales, cashiering, or customer service (preferred).
- Experience in a resort, theme park, or entertainment venue is a plus.
- Excellent customer service and communication skills.
- Strong attention to detail and accuracy in handling money and transactions.
- Ability to operate POS systems and basic computer applications.
- Friendly, professional demeanor with the ability to work in a fast-paced environment.
- Strong problem-solving and multitasking abilities.
- Ability to stand or sit for extended periods.
- Ability to handle repetitive tasks such as typing, scanning, and handling tickets.
- Must be able to lift or carry up to 20 pounds occasionally.
- Comfortable working indoors with potential outdoor exposure when assisting with entry operations.
Nice To Haves
- Additional coursework in business, hospitality, or customer service (preferred).
- CPR and First Aid certification (preferred).
Responsibilities
- Greet all guests in a friendly and professional manner upon arrival at the ticket office.
- Accurately sell tickets, wristbands, passes, and special event admissions using the resort’s point-of-sale (POS) system.
- Provide guests with detailed information about pricing, promotions, events, and attraction options.
- Assist with online ticket redemption, group reservations, and pre-purchased packages.
- Handle guest concerns or questions promptly and courteously, ensuring a positive first impression.
- Process payments accurately, including cash, credit cards, vouchers, and digital transactions.
- Maintain a balanced cash drawer and complete end-of-shift reconciliations according to resort policy.
- Follow all financial and security procedures for handling money and confidential guest information.
- Report discrepancies or transaction errors to management immediately.
- Provide clear and accurate information about resort attractions, operating hours, rules, and amenities.
- Direct guests to appropriate resort areas, such as entrances, restrooms, food service, or guest relations.
- Assist with group check-ins, membership renewals, and special event admissions.
- Maintain a positive and enthusiastic attitude, creating a welcoming environment for guests of all ages.
- Ensure all entry procedures are followed, including guest wristband verification and re-entry policies.
- Maintain awareness of crowd flow and assist in managing lines to promote safety and efficiency.
- Report any suspicious activity, lost property, or guest concerns to management promptly.
- Adhere to resort policies, confidentiality standards, and code of conduct at all times.
- Assist with data entry, ticket inventory, and daily sales reports.
- Keep ticket counters, work areas, and displays clean, organized, and well-stocked.
- Support promotional events or marketing efforts, such as handing out flyers or providing information.
- Collaborate with other departments (e.g., Attractions, Guest Services, Security) to ensure smooth operations.
- Work closely with supervisors and team members to maintain efficient ticket office operations.
- Participate in team meetings, training sessions, and briefings as required.
- Communicate effectively with colleagues and management regarding guest trends, system issues, or process improvements.
Benefits
- Competitive hourly pay.
- Potential benefits may include health insurance, paid time off, employee discounts, and advancement opportunities.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
