Ticket Office Representative - MassMutual Center

MGM Resorts International • Springfield, MA

2d • $15 • Onsite

About The Position

We are looking for an experienced customer service oriented Ticket Office Representative for the MassMutual Center. In this role, you will perform a variety of duties including ticket sales in person and over the phone to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.

Requirements

• 6+ Months of prior relevant customer service and cash handling is preferred
• Willing to work ON CALL as scheduling is based on scheduled events held.
• Must be able flexible to work various shifts including days, nights, weekends and holidays

Nice To Haves

• Ticketing experience is preferred
• Bilingual in English/Spanish, American Sign Language, or English/Russian is plus

Responsibilities

• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests
• Perform ticket verification prior to entry into exhibit and events
• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
• Resolve guest complaints within the scope of authority
• Utilize and balance a cash drawer and ticket sales with various tender types
• Interpret and operate numerous computer and ticketing systems with accuracy
• Answer multi-line telephones using proper etiquette

Benefits

• Free meals in our employee dining room.
• Free parking on and off shift.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees