Ticket Office Agent

Wynn Resorts•Las Vegas, NV

About The Position

Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to: Provide excellent customer service to each guest needing assistance with tickets to the different shows and events at the resort. Ensure a positive and professional guest experience. Provide excellent customer service to all internal and external partners. Process phone and in person ticket orders by utilizing a computerized ticketing system. Assist with night of show walk up sales and will call distribution. Print and distribute tickets to guests attending the various shows and events. Follow proper cash and credit card handling procedures with financial integrity including the reconciliation of individual cash drawer. Resolve customer concerns, requests and/or complaints in a timely, courteous and informed manner. Escalate conflicts to a supervisor as needed. Maintain knowledge of various shows and events available to our guests. Assist with incoming and outgoing customer calls. Maintain a positive attitude and a genuine interest in helping others. Perform all other duties as assigned.

Requirements

Must have a high school diploma or equivalent.
Must have a minimum of two (2) years’ prior experience as a Ticket Office Cashier, preferably with Las Vegas experience.
Must have experience with ticketing systems and point of sale systems.
Must have knowledge of basic cash handling procedures, and fiscal responsibility including an understanding of PCI Compliance.
Must have prior customer service experience preferably in the ticketing industry.
Must have excellent attention to detail.
Must have excellent verbal communication skills.
Must be able to function in a stressful environment.
Must be a highly motivated self-starter and a hard worker.
Must possess excellent problem-solving skills.
Must have excellent phone etiquette.
Must be able to work a flexible schedule (evenings, weekends, and holidays).
Must have the ability to work with individuals from different cultures and backgrounds.

Nice To Haves

Prior knowledge of Archtics, Ticketmaster Host, and TM1 a plus.

Responsibilities

Provide excellent customer service to each guest needing assistance with tickets to the different shows and events at the resort.
Ensure a positive and professional guest experience.
Provide excellent customer service to all internal and external partners.
Process phone and in person ticket orders by utilizing a computerized ticketing system.
Assist with night of show walk up sales and will call distribution.
Print and distribute tickets to guests attending the various shows and events.
Follow proper cash and credit card handling procedures with financial integrity including the reconciliation of individual cash drawer.
Resolve customer concerns, requests and/or complaints in a timely, courteous and informed manner.
Escalate conflicts to a supervisor as needed.
Maintain knowledge of various shows and events available to our guests.
Assist with incoming and outgoing customer calls.
Maintain a positive attitude and a genuine interest in helping others.
Perform all other duties as assigned.