Box Office Ticket Seller

Live Nation Entertainment•Riverside, MO

19d•Onsite

About The Position

We are seeking enthusiastic and detail-oriented individuals to join our team as Box Office Ticket Sellers for the upcoming season at the Morton Amphitheater. In this fast-paced, customer-facing role, you will be the first point of contact for our guests, responsible for processing ticket sales, will-call transactions, and resolving customer inquiries with efficiency and a positive attitude.

Requirements

Knowledge of Cash Handling
Knowledge of Phone & In Person Customer Service
Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
Flexible schedule (days/nights, weekends and holidays)
Tolerance of all cultures, music and art forms
High School Diploma

Nice To Haves

Attention to detail in a multi-tasked environment
Knowledge of ticket sales
Experience in working in live entertainment operations
Ticketmaster host system experience
Experience in identifying counterfeit cash / ID’s

Responsibilities

Financial / Cash Handling
Ensure compliance of cash handling policies and procedures
Balancing and reconciling daily/nightly ticket sales
Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
Assisting Manager & Supervisor with internal Ticket Orders and Reports
Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
Customer Service
Prompt, courteous and knowledgeable customer service both in person and over the phone
Facilitate night of show Will Call & Guest List Operations
Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
Work with Guest Services/Operations on any ADA requirements
Providing knowledge of upcoming events & upgrades available
Knowledgeable on the events culture and genre
Providing positive energy
Other Responsibilities
Daily operations on Ticketmaster host system for sales and other tasks.
Following opening and closing shift procedures
Follow standards and processes for ticket types, ancillary events and qualifiers
Maintain call center phone system, and keep current all phone menus and calendars of events
Assist in maintaining Box Office cleanliness
Follow dress code policy – business casual
Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
Collecting, storing and tracking Lost & Found as necessary
Assist Manager & Supervisor in any tasks as they arise
Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
Ensure compliance with ADA ticket laws

Benefits

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability.
For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
We believe in taking care of the countless employees helping artists bring live music to fans all around the world.
Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
And of course, access to free live events through our exclusive employee ticketing program.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.