Ticket Office Coordinator

Green Bay Packers, Inc. and its subsidiaries•Green Bay, WI

4d•Onsite

About The Position

This position is responsible for answering customer inquiries and conducting financial transactions by telephone, through the mail, internet and in-person with professional and friendly manner, as well as assisting the Assistant Director of Ticketing in all areas of the ticket operations.

Requirements

Two years of responsible and progressive experience in customer service/hospitality with previous ticket office-related experience preferred.
Proficient in the use of Archtics (Ticketmaster) ticket operating system, Word. Excel, Publisher and database related programs.
Excellent communication skills.
Must be extremely attentive to detail and follow through and be able to prioritize and manage multiple projects simultaneously.
Ability to listen to the needs of current and prospective season ticket holders.
Effective problem solving/trouble-shooting skills.
Must possess a professional appearance and attitude.
Must be a team player and strive for excellence in all matters.
General knowledge of ADA policies.
Proficient and accurate data entry skills.
Ability and willingness to work flexible hours as needed, including game day weekends, holidays and other ticketed stadium events.

Responsibilities

Provide superior service through verbal (i.e., in person and over the phone) and written (i.e., digital) communication to season ticket holders, single game ticket buyers and all guests who visit Lambeau Field.
Coordinate along with the Senior Ticket Office Coordinator renewals, relocations, transfers, combining STH accounts and sales campaigns for available general bowl inventory.
Daily use of Archtics (Ticketmaster) computer system for verifying, processing, billing and collections with a primary focus on the Season Ticket Holder accounts while assisting with any internal ticket requests.
Act as a customer service problem solver with issues related to online systems including the ability to function as a mobile ticketing “expert troubleshooter” across not only multiple phone types (i.e. iPhone, Android, etc.) but multiple ticketing vendors (i.e. Ticketmaster, Seat Geek, Stub Hub, etc.)
Liaison with our ticketing partner to diagnose and troubleshoot any persistent issues that are presented.
Reconcile daily collections, refund account and user fee collections and assist with reporting on those items.
Assist with game day operations including mobile ticket issues, sales and diagnosing counterfeit ticket situations and when needed, giving gameday workers guidance/direction.
Work with internal constituents to create, design and distribute all email and print communications not limited to STH handbook, emails, newsletters, special offers, etc.
Maintain waiting list and facilitate mailing of annual postcards, preference letters and advance letters to the season ticket holder waiting list.
Work on and execute STH contests, gifts (i.e. coin, cling, bobbleheads, etc.) along with Special Events (i.e. Newsletter Apps with Alumni events) to enhance the value of the STH offerings.
Produce and ensure information on Packers.com and within printed materials is accurate and up to date.
Work with vendors to produce publications and mailings to customers.
Other duties as assigned include but not limited to assisting the Premium Seating team.