Ticket Office Lead - Open to Current CSULB Employees Only

CSU Careers • Long Beach, CA

15h

About The Position

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Job Summary This position provides leadership for the centralized Carpenter Center Ticket Office (CCTO). This position is responsible for overseeing and developing strategies for the use of the online ticketing system, providing lead work direction to ticket office staff, and overseeing accurate financial accounting of ticket sales for the CCTO. The CCTO is a high impact unit responsible for the selling and accounting of all tickets for the College of the Arts and any other related functions held in the Carpenter Performing Arts Center, Martha B. Knoebel Dance Theatre, Gerald R. Daniel Recital Hall, University Theatre, Studio Theatre and off-site theatres, as required.

Requirements

• The ideal candidate possesses thorough knowledge of ticket office operations and the ability to apply extensive expertise in navigating related laws, policies, and regulations.
• They take initiative and independently plan, organize, and execute work while approaching problems from a broad, interactive perspective to identify underlying principles and develop strategic, effective solutions.
• This candidate excels in working with representatives from both public and private sectors, handling sensitive or complex situations with professionalism, and demonstrates strong consultative skills when collaborating with diverse internal and external stakeholders.
• They are also an effective supervisor, capable of leading staff and student employees, and are skilled in training others on new procedures, systems, and operational practices.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
• Equivalent to a bachelor’s degree in a related field and two years of related experience required

Nice To Haves

• Prior supervisory experience strongly preferred.

Responsibilities

• Oversee and develop strategies for use of the online ticketing system by a broad range of on- and off-campus entities.
• Supervise accounting of tickets and receipts, assist in maintaining controls and procedures for cash handling, audits and sales reports.
• Hire, supervise, schedule and train full time staff and student assistants for the ticketing office.
• Address complex technical problems with ticketing system and related technology.
• Use ingenuity to create and implement techniques for transforming raw ticketing data into usable formats.

Benefits

• Generous Paid Time Off : Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Comprehensive Health Coverage : A variety of medical, dental, and vision plans to suit your needs.
• Retirement Plans : Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.
• Educational Benefits : Tuition fee waivers for employees and eligible dependents.
• Employee Assistance Program (EAP) : Confidential counseling and support services for employees and their families.
• Additional Perks : Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees