Assistant Director, Ticket Sales - Open to CSULB Employees Only

CSU Careers • Long Beach, CA

15h

About The Position

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Job Summary Under the direction of the Assistant Athletic Director for Ticket Operations, Sales, and Customer Service, the incumbent is responsible for driving revenue growth through innovative sales strategies, proactive outreach, and exceptional customer engagement. The role focuses on maximizing sales of season tickets, group packages, and promotional events by cultivating strong relationships with fans and community partners. This position plays a key role in achieving individual and departmental sales goals while enhancing the overall game-day experience and advancing the success of Long Beach State Athletics.

Requirements

• Thorough knowledge of sports ticketing industry and best practices.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences; Ability to collaborate positively to effectively drive toward organizational goals.
• Seek and develop relationships that help grow and maintain a working and learning environment where every student, employee and community member is treated with dignity and respect.
• Make sense of complex, high quality and sometimes contradictory information to effectively solve issues and demonstrated analytical, decision making, prioritization and problem-solving skills.
• Use a “why not?” mindset.
• Ability to develop ongoing relationships with season ticket holders, local community, and donors.
• Ability to guide others in policy and procedures in support of the athletics department and the university.
• Drives Results – Consistently achieve results, even under tough circumstances and thrive in fast-paced, high-pressure environments.
• Strong customer service skills over the telephone, in person, and through written communication.
• Must be proficient in the use of basic computer applications.
• Working knowledge of the University's and Department's cash handling policies.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
• Equivalent to a Bachelor’s degree in a related field and two years of related experience required.
• Valid CA driver's license required.

Nice To Haves

• Previous experience working in a Division I environment preferred.
• Experience using Paciolan is preferred.
• Ability to work a non-standard work week including nights, weekends & holidays is necessary.

Responsibilities

• Develop, implement, and lead comprehensive sales strategies to drive revenue across season tickets, partial plans, group packages, premium seating, and promotional programs.
• Design and execute data-driven sales campaigns by analyzing CRM data, historical purchasing behavior, and fan engagement trends.
• Lead and coordinate all phases of ticket operations for renewals, allocations, premium seating, and event-day logistics, ensuring efficiency and exceptional fan experiences.

Benefits

• Generous Paid Time Off : Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Comprehensive Health Coverage : A variety of medical, dental, and vision plans to suit your needs.
• Retirement Plans : Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.
• Educational Benefits : Tuition fee waivers for employees and eligible dependents.
• Employee Assistance Program (EAP) : Confidential counseling and support services for employees and their families.
• Additional Perks : Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees