Ticket Agent (Ticketing & Sales)/Seasonal Employment
About The Position
The Ticketing & Sales Office takes a professional, customer-focused approach while assisting guests with planning their Chautauqua experience including informing guests of available services, providing price information for a variety of products, cash management and order processing. The Ticketing & Sales Office operations are conducted both in-person (welcome center, visitor center & performance venue kiosks) and our contact center (live chat, e-mail, call center). The hours of business vary throughout the calendar year. The pre-season (December to May) and post-season (September to November) hours are 10:00 a.m. to 3:00 p.m. The in-season hours (June to August) are 7:00 a.m. to 9:00 p.m. The Ticket Office is part of the Patron Experience department.
Requirements
- Demonstrated experience and qualifications
Nice To Haves
- Experience, engagement, and professional expertise in Inclusion, Diversity, Equity, and Accessibility (IDEA)
Responsibilities
- Provide detailed information about services and pricing for gate passes, events, parking, class registration, and youth programs.
- Process sales and registrations using multiple software platforms. Includes computing prices, processing cash or credit payment and providing customer with proper sales receipt and change.
- Ensure accurate records of sales transactions and /or refunds in accordance with department procedures.
- Train in all areas of the Patron Experience department to ensure a well-rounded understanding of operations and information about Chautauqua Institution to optimize our guests’ experience.
- Keeps patron purchases and information confidential.
- Know/review all emergency procedures; responds to emergency situations in accordance with policies and procedures.
- Maintains a safe, neat, and well-stocked work area.
- Identify, report, and address any maintenance or safety issues in a timely manner, including informing the supervisor.
- Be available to work nights, weekends, and some holidays as they happen during the 9-week summer season
Benefits
- Referral Bonus Program ($500)
- Traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
