Thrive Initiative Navigator

Sieda Community Action•Ottumwa, IA

2d•Onsite

About The Position

Sieda Community Action is seeking a motivated professional to serve as a Thrive Navigator for Wapello County. The Thrive Initiative strengthens families and builds lasting partnerships throughout our communities by connecting individuals and families with the resources, supports, and opportunities they need to thrive. Utilizing the Restore Hope model, the Thrive Navigator is responsible for providing individualized support to participants by assessing needs, developing goal-focused action plans, coordinating services, and connecting individuals and families with community resources. This position works with support and oversight from the Thrive Coordinator, and works closely with community partners, and service providers to ensure participants receive comprehensive, person-centered support while promoting self-sufficiency, strengthening natural support systems, and improving overall well-being. Under the supervision of the Thrive Initiative Coordinator, the Thrive Initiative Navigator is responsible for providing support and guidance to clients, assessing their needs, and developing a plan of care that meets those needs. The Navigator has the responsibility for the implementation and delivery of services indicated in the Thrive Iowa Initiative within the service area. Navigators provide resources and referrals along with ongoing contact and support of enrolled families. These services promote, empower, and guide families to self-sufficiency and achieve a healthy role in the community. Navigators use a client-centered approach that emphasizes the strengths of families and builds upon those strengths. Assisting families to set and attain goals, while recognizing that families seek to address their multiple needs at a pace and intensity that works for them.

Requirements

Associate degree in Social/Human/Family Services or related field from an accredited college or university and five years of relevant experience of case management or human services program provision.
Moderate level of computer knowledge and experience.
Ability to enter documentation and information into databases and documents.
Ability to use Google and Microsoft software applications/programs (calendar/Gmail/docs/sheets/drive/Word etc.) with minimal training and perform simple maintenance to keep computers operational.
Ability to invite/schedule/attend/present virtual meetings using various platforms (Zoom, Google Meet, Teams, etc.)
Ability to maintain and operate a laptop computer and cell phone

Nice To Haves

Bachelor’s degree in social work, counseling, or related fields from an accredited college or university and two years of relevant experience of case management or human services program provision.
Bilingual or multilingual applicants
Experience with family services that embrace the concepts of family-centered and strength-based service provision
Experience with reflective practice
Experience in providing services to culturally diverse communities/families.

Responsibilities

Perform complex varied duties requiring advanced skills.
Develop trust and maintain positive relationships with community partners and stakeholders.
Support Thrive Alliance Partners in implementation of the Thrive model.
Update case management system on a regular basis to reflect client’s progress, in compliance with monthly reporting requirements based on performance indicators.
Refer individuals to appropriate outside organizations; provide follow-up to ensure the individual’s needs are met and outcomes of these services provide support for the individual to achieve their goals.
Empower clients to lead themselves and hold clients accountable to follow-through on the plans they have developed.
Serve as a bridge between individuals and providers to increase client involvement in their care plans.
Develop a working relationship with other Navigators and community service providers.
Participate in Thrive and Restore Hope meetings and trainings, and professional development.
Conduct oneself in a manner consistent with the professional standards of Restore Hope.
Advocate for individuals and families in all areas of their life, connect them with community resources, and provide support to clients at court sessions, CPS/IHHS hearings, and the like.
Maintain confidentiality at all times.
Attend and participate in all relevant meetings
Other duties deemed necessary to support the Thrive Initiative, unit and Sieda as an organization
Manage their schedule and make decisions concerning client needs, Initiative tasks and completion within specific timeframes.
Maintain a regular attendance pattern to assure continuity of services and staff coverage.
Demonstrate professional behavior, including work ethic, communication, team building skills, positive attitude, conflict resolution and problem-solving skills.
Develop and maintain working partnerships with other providers.
Inform other providers of program openings regularly.
Be able to assume responsibility and work as a team member and leader.
Strong interpersonal skills and the ability to relate, engage and connect with both staff and clients.
Attend meetings to collaborate and promote Thrive and EFSS.
Form partnerships with outside, collaborating providers.
Ensure families develop and achieve meaningful goals to promote family stability and growth.
Ensure the full enrollment to maintain required capacity levels as outlined in the contract.
Support and model the agency’s mission, vision, and values.
Maintain a regular attendance pattern to assure continuity of services and adequate staff coverage.
Demonstrate professional behavior at all times, including appearance and maintaining an orderly functioning office area.
Treat all individuals in a courteous, non-judgmental, reasonable and confidential manner.
Ability to communicate comfortably, effectively and in an engaging manner.
Ability to communicate effectively in both written and spoken formats.
Ability to utilize good listening skills.
Ability to read, analyze, and interpret documents.
Ability to speak in a way that is both respectful and compels positive change.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of written rules and regulations and translate that information to program participants in a format resulting in contractual compliance in the delivery of Initiative services.
Ability to make ethical, operational and logical decisions confidently and effectively.