Thrift Store Supervisor

Salvation Army Careers • Billings, MT

2d • Onsite

About The Position

This position is essential to ensuring daily store and production operations are carried out appropriately. Meeting production goals, maintaining quality standards, supporting customer service, and helping direct staff are key parts of this position. This role assists with employee training, coaching, and evaluations while helping to ensure donations and merchandise are handled properly. Maintaining an environment with a safety focus and proper staff support are key to doing this job well.

Requirements

• High school diploma or equivalency required
• Two or more years of retail, warehouse, or production experience required
• Must be minimally 21 years of age and possessing a valid in-state Driver's License
• Ability to access and produce information from the POS, to operate telephone, to understand written information
• Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead.
• Ability to lift 50–75 pounds, move large items, bend, reach, grasp, push, pull, and perform repetitive motions.
• Ability to stand for extended periods in a warehouse/production environment.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

Nice To Haves

• business coursework or degree preferred
• Supervisory experience preferred
• Leadership, mentoring, and team coordination skills
• Problem-solving, decision-making, and ability to work across production and sales functions
• Strong work ethic
• Flexible and service oriented
• Reliable, punctual, and safety-focused.
• Ability to problem solve
• Professional and courteous demeanor with donors.
• Supportive of The Salvation Army’s mission
• Able to reflect and model the high standards of our organization

Responsibilities

• Oversee staff on the sales floor, in production, and in receiving areas to help ensure daily goals are met.
• Assist with quality assurance, customer service issue resolution, and cross-department support as needed.
• Help train staff, monitor performance, and assist with employee evaluations and corrective feedback.
• Ensure work areas are safe, organized, and consistent with Salvation Army standards.

Benefits

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year
• Vacation benefit – 10 vacation days per year
• One floating day off for use
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED