Thrift Store Sales Associate

Asheville Humane Society•Asheville, NC

1d•Onsite

About The Position

The Asheville Humane Thrift Store is a vital part of supporting Asheville Humane Society, where 100% of its proceeds benefit animals in need! The Thrift Store Associate position is a front-line, customer-facing role supporting all areas of store operations at the Asheville Humane Society Thrift Store. This includes: processing sales at the register (cashier duties), assisting with the daily flow of donations, communicating and interacting with volunteers, donors, and customers, encouraging and supporting volunteers, and facilitating a safe and healthy working and shopping environment for donors, customers, volunteers and staff.

Requirements

High school diploma or GED equivalent required.
Previous thrift store or retail store experience highly preferred.
Customer service experience preferred.
Previous experience working with volunteers preferred.
Ability to physically perform the essential job functions.
Must be able to regularly lift or move heavy objects up to 50 lbs.
Ability to work with a diverse population and establish and maintain effective and harmonious working relationships with donors, volunteers, staff, and management.
Strong interpersonal, organizational, written, and communication skills.
Good judgement when dealing with the public, making decisions, and dealing with confidential information.
Ability to handle difficult situations, including tactful interactions with customers and donors when necessary.
Schedule flexibility, including weekends, as well as seasonal extended evening hours (if applicable)
Reliability and punctuality.

Responsibilities

Assist in the daily operations of the thrift store.
Cashier Duties, including: Register operation and cash/card handling; ensure accuracy of sales transactions, including accurately issuing change when necessary for cash transactions; report any discrepancies to the Thrift Store Manager.
Answer store phone calls in a professional manner, check voicemail, forward messages, and escalate as needed.
Support store sales and special events.
Assist with supervision and training of volunteers in accordance with AHS policies: Assign and direct volunteer work, as appropriate; provide regular and on-going feedback and appreciation; address complaints and resolve problems; work cooperatively and congenially with volunteers of various ages and backgrounds.
Deliver excellent customer service: Greet donors and customers; help with questions about store operations, merchandise, location, and pricing and when assisting customers over the phone.
Assist with acceptance and processing of donations, stocking, and merchandising as needed.
Responsible for assisting with the general upkeep and appearance of the sales floor and intake areas, including processing trash and recycling.
Report problems, accidents, unsafe conditions, or equipment issues to the Thrift Store Manager or other supervisor and work collaboratively to resolve issues.
Demonstrate a positive attitude to changes, suggestions, and feedback.
Communicate effectively with donors, volunteers and staff. Resolve complaints and forward unresolved complaints to the Thrift Store Manager.
Demonstrate an understanding and commitment to the success of AHS and its mission and accurately represent and communicate the mission with enthusiasm to donors, customers, and volunteers.
Perform other duties as assigned.