Thrift Store Manager

Salvation Army Careers•Billings, MT

20h•Onsite

About The Position

This position is responsible for the overall operation of the Billings thrift store, including production, sales, staffing, safety, and property stewardship. Setting and meeting production and sales goals, training and evaluating staff, and ensuring strong customer service are key parts of this role. This position also supports hiring, discipline, separation decisions, public relations, and the overall appearance and maintenance of the store and property. Maintaining an environment with accountability, safety, and mission focus is essential to doing this job well.

Requirements

Business, management, or retail experience required
Management experience in retail, warehouse or production, or thrift operations required
Ability to organize workflow and manage time effectively.
Good understanding of spreadsheet applications required.
Leadership, staff development, and operational planning ability
Ability to communicate clearly and provide constructive feedback to staff.
Ability to follow written and verbal instructions.
Ability to manage sales, production, cash handling, scheduling, and community-facing communication
Driving a Salvation Army vehicle from time to time.
Must be minimally 21 years of age and possessing a valid in-state Driver's License
Biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies
Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 50 pounds, to access and produce information from the computer, to operate telephone, to understand written information

Nice To Haves

Supportive of The Salvation Army’s mission
Able to reflect and model the high standards of our organization

Responsibilities

Set and monitor production and sales goals and ensure the store operates efficiently.
Hire, train, evaluate, coach, and when necessary recommend discipline or termination of staff in coordination with Corps leadership and HR.
Assign daily tasks and monitor progress toward goals.
Ensure quality control standards.
Track productivity and sales levels and report progress to the Corps Officer.
Ensure staff training, safety, customer service, merchandising, property maintenance, and public relations activities are carried out effectively.
Oversee opening and closing, daily deposits, complaints, promotions, and overall store appearance.