Thrift Store Manager

The Salvation Army Southern California•Fairbanks, AK

6h•Onsite

About The Position

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. The Thrift Store Manager provides supervision, oversight, and management of store operations to generate revenues which support agency administration and programs. The Thrift Store Manager will manage staff, volunteers as well as oversee sales, donation of merchandise, promotion of the store in the community and internal fiscal controls with efficiency, effectiveness, and courtesy. This position will ensure financial success and employee satisfaction through the attainment of measurable objectives which must be accomplished in order to meet the demands of the job. Responsibilities of the Thrift Store Manager include management of warehouse/distribution functions and personnel, store set-up and retail operations. The overall goal is to financially support TSA programs by producing the highest possible revenue and margin while controlling operation costs. The Thrift Store Manager must ensure warehouse operations and donation collections run efficiently within budget and that quality products quickly reach the sales floor. Key success factors for the Thrift Store Manager include meet or exceed revenue budget targets; reduce expenses due to improved processes; identify and establish new business/donation opportunities; and develop personnel succession plans to support evolving business needs.

Requirements

High School Diploma or Equivalency.
Minimum two (2) years of management experience in a retail operation, merchandising and supervision of staff; experience overseeing volunteers a plus.
Minimum two (2) years of specialty retail, thrift, consignment, or distribution management experience preferred; three (3) years of experience highly desired.
Ability to work independently with minimal supervision; responsible, well organized, honest, and dependable.
Ability to work with individuals of diverse backgrounds and circumstances.
Ability to maintain a professional, courteous, cooperative, welcoming manner with all individuals he/she with and demonstrate respect and a positive attitude toward them at all times.
Proficiency in operating point of sale systems; working knowledge of budgets, projections, and fiscally responsible procedures.
Strong verbal and written communication skills.
Knowledge of general office equipment including telephone, computer, copier, fax machine, calculator, and Windows operating system (Word, Excel, PowerPoint, and Outlook).
Ability to maintain a flexible work schedule including Saturdays.
Must maintain a valid Alaska driver’s license with acceptable driving and criminal history records.
Must meet all state requirements to be in compliance with DOT and Alaska state rules, which may include obtaining a medical certification from an approved provider.
Must complete the online course for this area and pass the Background Checks required by The Salvation Army for employment.
Must be a licensed driver with an acceptable driving history.
Must also complete and pass The Salvation Army Driver Safety Course.
The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes, and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

Nice To Haves

Experience overseeing volunteers a plus.
Minimum two (2) years of specialty retail, thrift, consignment, or distribution management experience preferred; three (3) years of experience highly desired.
Microsoft Word, Excel and Outlook familiarity preferred.
Working knowledge of integrated database applications and ability to use new software programs with basic training.

Responsibilities

Management of warehouse/distribution functions and personnel, store set-up and retail operations.
Ensure warehouse operations and donation collections run efficiently within budget and that quality products quickly reach the sales floor.
Meet or exceed revenue budget targets.
Reduce expenses due to improved processes.
Identify and establish new business/donation opportunities.
Develop personnel succession plans to support evolving business needs.
Maintain a cooperative, friendly, and helpful attitude with employees, volunteers, customers, and donors.
Ensure the safety and well-being of all employees, volunteers, customers, and donors through clear communication and application of policies and procedures.
Complete and submit all required and assigned paperwork in a timely and accurate manner.
Supervise and manage staff, to include scheduling, hiring, supervising, coaching, performance evaluation, professional development, disciplining, and terminating as necessary with Corps Officers approval.
Ensure proper coverage through scheduling employee break and meal periods; review and approve employee timecards.
Conduct staff training and hold staff meetings as needed.
Develop, implement, and maintain efficient production systems and practices to process donations, including sorting lines, Bric-brae, etc.
Operate The Salvation Army Vehicle as needed to pick up donations, load trash and unsellable merchandise and take to the Fairbanks Dump, and keep the vehicle cleaned and serviced. Maintain millage logs, gas receipts, and inspects vehicle daily for any safety or maintenance issues and reports them to the Corps Officers.
Ensure appropriate sales practices are done according to current fiscal standards including ringing in sales, register corrections and over-rings, credit card transactions, denials or rejected credit cards.
Calculate and verify daily deposit, sales reports, and bank cash receipts, transports deposit to bank; safe-guarding cash at all times.
Ensure the safety of employees, volunteers, customers, donors, property, and buildings; report all accidents, injuries, and safety hazards to the Corps Officers.
Oversee sales floor product merchandising to enhance store appearance and create an inviting shopping environment. Report maintenance/repair needs to supervisor and ensure facility cleanliness both inside and out.
Perform sales floor and warehouse duties as needed, including receiving donations, sorting donated material, pricing merchandise, pulling outdated items, restocking merchandise, maintaining cash register, ringing in sales, corrections, and over-rings. Verifying credit card denials or rejected credit cards. Collecting credit cards from customers per machine instructions.
Order supplies and equipment through approved vendors and maintain adequate amount of goods on hand.
Oversee and maintain all equipment, including the video security system.
Contribute to the development of revenue projections which meet and/or exceed financial goals.
Resolve any/all complaints from the community concerning operational matters, i.e., pick up services, customer service, employee conduct, etc.
Visit competition thrift/consignment stores periodically (at least quarterly) to compare product, pricing, merchandising, etc., and make recommendations to supervisor to improve competitiveness and sales.
Perform other related duties as assigned.