Thrift Store Key Holder Pequannock NJ

Goodwill NYNJ•Pequannock Township, NJ

1d•Onsite

About The Position

The Key Holder supports the Store Manager in leading the daily operation of the store and serves as the Manager on Duty when assigned. This role helps deliver outstanding customer experience while ensuring the sales floor, production area, and store operations run efficiently. As a Key Holder, you'll work alongside your team throughout the day—assisting customers, coaching associates, operating the register, merchandising the sales floor, and helping process donated merchandise. Success in this role comes from leading by example, staying organized, and adapting to the needs of the business.

Requirements

At least 1 year of retail supervisory or leadership experience.
High school diploma or equivalent.
Strong customer service and communication skills.
Ability to coach, motivate, and work collaboratively with others.
Comfortable working in a fast-paced, hands-on retail environment.
Ability to multitask and adapt to changing business needs.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Looking to possibly grow into leadership roles within Goodwill

Responsibilities

Serve as the Manager on Duty in the absence of the Store Manager.
Support daily store operations and help ensure company standards are met.
Coach and support associates to deliver excellent customer service and achieve operational goals.
Help maintain a clean, safe, organized, and welcoming store environment.
Assist with opening and closing procedures, cash handling, and other operational responsibilities.
Greet and assist customers and donors in a friendly, professional manner.
Resolve customer concerns quickly and respectfully.
Promote the Goodwill Rewards program, Round Up donations, and Goodwill's mission.
Lead by example in creating a positive shopping experience for every customer.
Sort donated merchandise for quality and saleability.
Hang, tag, pricing, and stocking merchandise according to company standards.
Replenish merchandise and maintain organized displays throughout the day.
Move clothing racks, donation carts, and merchandise between production and the sales floor.
Support daily production goals while maintaining quality and efficiency.
Accurately process customer transactions.
Promote Goodwill Rewards enrollment and Round Up donations.
Maintain a clean and organized checkout area.
Provide a friendly and efficient checkout experience.