Thrift Store Clerk - Casual

The Salvation Army Canada and Bermuda Territory•Cornwall, ON

9d•Onsite

About The Position

The Salvation Army has served people in need in communities across Canada and Bermuda for over 130 years, building on its roots as a world-wide Christian church. Each year, it helps more than 2 million people by providing necessities such as food, clothing, and shelter, and supports individuals experiencing unemployment, addiction, and family challenges. The organization continually adapts and innovates to meet emerging needs, living out its mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, it hires and serves people of all backgrounds. The mission of The Salvation Army is to share the love of Jesus Christ, meet human needs, and be a transforming influence in communities. The Thrift Store Clerk provides service to customers, sorts incoming products, and assists in the ongoing retail operations of The Salvation Army Cornwall Thrift Store.

Requirements

Completion of Secondary School
Minimum of three (3) months of prior related experience in warehouse processing or goods distribution and knowledge of lifting guidelines
Cash handling experience is required
Basic math skills required to calculate discounts and percentages as well as reading skills
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check sector screening
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities
Maintain information in confidence
Participate as an active and responsible team member
Represent the organization in a professional and engaging manner
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change
Exhibit good listening skills, have strong oral/written communication skills
Self-motivated/disciplined
Excellent interpersonal skills, integrity, and adaptability

Nice To Haves

Some related experience in warehouse processing or goods distribution would be a definite asset
Brand awareness would be an asset
Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset

Responsibilities

Accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages
Greet and interact with customers/donors in a positive, friendly and courteous manner
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items
Assist with store layout plans to attract customer, which include window displays and merchandise displays
Ensures attractiveness of the store through “Tidy Maintenance”
Replenish inventory levels based on managers directions
Contribute to the control of inventory by receiving, sorting, and pricing as per directions
Select donations for store distribution meeting established standards of quality and distinguishing between discarded and good quality merchandise according to company standards
Handle the merchandise in a safe and organized manner; assist in stock rotation – “bailing” items in the store
Assist donors with their donations, unload donations and place stock in appropriate locations
Be knowledgeable regarding product pricing and featured sale products
Pay attention to store security, by monitoring activity in the store
Work as a productive team member and independently when necessary
May be required to open and close the store
Work with volunteers as assigned
Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store)
Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
Performs other work-related duties as assigned
Ensure that ministry unit policies and procedures are followed for the safe/secure handling of all monetary funds received and appropriate documentation of gift cards and various vouchers is maintained
Responsible for accurate completion of customer transactions including handling cash and debit sales
Contribute to store budgets by maintaining customer service standards
Assist with the materials management of donations/product flow in the thrift store