Thrift Store Clerk

The Salvation Army Canada and Bermuda Territory•Hanover, ON

2d•CA$18 - CA$20•Onsite

About The Position

The Salvation Army has served people in need in communities across Canada and Bermuda for over 130 years. Building on its roots as a Christian church, it helps over 2 million people annually by providing necessities like food, clothing, and shelter. The organization also supports individuals facing unemployment, addiction, and family challenges. The Salvation Army continually adapts to meet emerging needs and uphold its mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, it hires and serves people of all backgrounds, ensuring everyone has a place to belong. The Thrift Store Clerk provides customer service, sorts incoming products, and assists in the ongoing retail operations of The Salvation Army Hanover Thrift Store.

Requirements

Completion of Grade 9.
Have a minimum of three (3) months of prior related experience.
Cash handling experience is required.
Basic math skills required.
Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
Ability to lift/move 40 pounds.
Submit as required a Police Record Check that is acceptable to The Salvation Army in its sole discretion.
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Nice To Haves

Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.
Alternative combinations of education and experience may be considered.
Excellent interpersonal skills, integrity, and adaptability.
Exhibit good listening skills, have strong oral/written communication skills.
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Responsibilities

Protect the integrity of all donated items.
Process raw materials by loading/unloading, sorting, packing, storing, loading and baling donations.
Assist with the disposal of processed donations.
Assist with salvage company pickup.
Interact with customers/donors in a positive, friendly and courteous manner.
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact and courtesy when dealing with difficult donors/customers.
Possess knowledge of stock prices and featured sale products in order to respond to customer enquiries.
Assist donors with their donations, unload donations, and place stock in appropriate warehouse locations.
Select donations for store distribution meeting established standards of quality and distinguishing between discarded/recycled and good quality merchandise according to company standards; ensure that all products are priced correctly as per store policy.
Replenish inventory levels, i.e. hang clothing and restocking of merchandise as directed.
Pay attention to store security, by monitoring activity within the store.
Categorize and box seasonal clothing, housewares, shoes etc. for storing.
Abide by store policy and procedures.
Work with volunteers as assigned.
Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.
Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, cleans spillage).
Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Perform other related duties.
Responsible for accurate completion of customer transactions including handling cash and debit sales.
Contribute to store budgets by maintaining customer service standards.
Assist with the materials management of donations/product flow in the thrift store.
Assist with end of day count.