Thrift Store Clerk (Casual)

The Salvation Army Canada and Bermuda Territory•Kirkland Lake, ON

12d•Onsite

About The Position

The Salvation Army is seeking a Thrift Store Clerk (Casual) to provide customer service, sort incoming product, and assist in the ongoing retail operations of The Salvation Army Kirkland Lake Thrift Store. This role is crucial in supporting the organization's mission to help individuals and families in need across Canada and Bermuda.

Requirements

Completion of Secondary School.
Minimum of three (3) months of prior related experience.
Knowledge of lifting guidelines.
Cash handling experience is required.
Basic math skills are required to calculate discounts and percentages as well as reading skills.
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check.
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Nice To Haves

Alternative combinations of education and experience may be considered.
Some related experience in warehouse processing or goods distribution would be a definite asset.
Brand awareness would be a definite asset.
Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.
Attention to detail, problem solving and analytical skills.
Self-motivated/disciplined.
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
Ability to maintain information in confidence and exercise good judgement.
Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Excellent interpersonal skills, integrity, and adaptability.
Exhibit good listening skills, have strong oral/written communication skills.

Responsibilities

Greet and interact with customers/donors in a positive, friendly, and courteous manner.
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Maintain store opening and closing procedures as required.
Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
Possess knowledge of stock to respond to customer enquiries by phone/in person.
Pay attention to store security, by monitoring activity within the store.
Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.
Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
Handle the merchandise in a safe and organized manner; assist in stock rotation – “bailing” items in the store.
Assist donors with their contributions, unload donations and place stock in appropriate location.
Maintain the proper sorting and processing of all donated goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
Work with volunteers as assigned.
Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.
Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, cleans spillage; no obstacles inside/outside the store).
Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary; on a rotational basis clean the lunchroom, washroom and other common areas.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Perform other related duties as assigned.