Thrift Retail Associate

Catholic Charities Serving Central Washington•Union Gap, WA

11d•$17 - $18•Onsite

About The Position

The Thrift Retail Associate is responsible for supporting the day-to-day front-end operations of the St. Vincent Center Thrift Store by providing excellent customer service, maintaining a clean and organized sales floor, and assisting with merchandising and stocking activities. This role helps create a welcoming and positive shopping experience while supporting the mission of Catholic Charities to bring hope to life. The Retail Associate works collaboratively with staff, volunteers, and community workers to maintain efficient store operations and support daily sales floor goals. This position demonstrates professionalism, accountability, and respectful communication while contributing to a healthy and team-oriented work environment.

Requirements

Standing, walking, bending, moving, lifting or assisting with lifting 50 pounds on a regular basis
Performing other work requiring physical exertion, talking, and hearing on a regular basis
Work is performed in a fast-paced retail environment with moderate noise levels
High school diploma or GED preferred; or one year of relevant experience in retail, thrift, customer service, or related field accepted in lieu of education
Customer service or retail experience preferred
Experience in a thrift store or nonprofit environment preferred
Strong customer service and interpersonal communication skills
Ability to work collaboratively with staff, volunteers, and community worker
Ability to follow direction and complete assigned tasks efficiently
Ability to maintain organization and work in a fast-paced retail environment
Basic math and cash handling skills
Basic proficiency with workplace technology and point of sale systems preferred
Valid driver’s license and minimum liability insurance for WA State preferred
Must be deemed insurable as determined by Catholic Charities liability insurance provider
Being cleared by criminal background check and fingerprinting when required

Nice To Haves

Experience in a thrift store or nonprofit environment
Basic proficiency with workplace technology and point of sale systems
Valid driver’s license and minimum liability insurance for WA State

Responsibilities

Greet customers in a friendly, professional, and respectful manner
Provide excellent customer service while assisting with purchases, questions, and store needs
Operate the point of sale (POS) system and accurately process cash and non-cash transactions
Assist with opening and closing procedures as assigned
Maintain a clean, organized, and safe sales floor environment
Restock merchandise and assist with floor merchandising to support daily stocking goals and inventory flow
Monitor fitting rooms, displays, and sales floor areas to maintain store appearance and organization
Assist customers with loading purchases when needed
Support a welcoming retail environment that reflects the mission and values of Catholic Charities
Work collaboratively with supervisors, coworkers, volunteers, and community workers
Communicate respectfully and effectively with staff and customers using clear verbal communication
Follow directions from supervisors and complete assigned tasks in a timely manner
Contribute to a healthy and respectful team environment
Demonstrate accountability, professionalism, and reliability in daily responsibilities
Assist with stocking, rotating, and organizing merchandise throughout the sales floor
Help maintain adequate inventory levels and organized product displays
Support daily operational goals and productivity expectations
Assist with donation intake or other store functions when additional support is needed
Follow agency policies, safety procedures, and confidentiality expectations
Perform other duties as assigned
Represent Catholic Charities in a professional and mission-centered manner
Participate in trainings and staff meetings as assigned
Perform other duties as assigned to support the success of St. Vincent Center