Threat Analyst, (Philippines Remote)

Cofense

12d•Remote

About The Position

The Threat Analyst is responsible for actively monitoring and processing phishing threats reported by our customers. This role involves monitoring triage systems, performing initial assessments of suspicious emails, and initiating threat analysis cases for emails that pose a threat. The analyst will escalate cases to the Sr. Threat Analysis team, assist during investigations, and maintain ownership of customer cases, including updates, communication, and documentation. Additionally, the role supports the production of monthly customer reports, skill maintenance through training, and assistance with product creation and maintenance. The analyst will also respond to customer requests via ticketing systems and other communication channels, and perform other duties as assigned.

Requirements

Ability to apply critical thinking to cyber threat investigations
Ability to recognize need for prompt escalation of malware review
Proficient in common technologies such as networking, operating systems, email Infrastructures such as Exchange and Office 365, anti-virus programs, and advanced threat detection systems
Proficient in common end-user applications such as web browsers and productivity applications such as MS Word, Excel, and PowerPoint that are commonly targeted by malware
Minimum 3 years general security experience or education including demonstrated ability to perform phishing and malware analysis

Nice To Haves

2-4 Year Degree in Computer Science or field experience preferred
Industry recognized certifications in Malware Analysis and Incident Response preferred

Responsibilities

Monitor Triage systems for new customer reported suspicious emails
Perform initial assessment on reported suspicious emails to determine if email poses a threat to the customer, or is benign
Initiate threat analysis case for emails that pose a threat to the customer, and escalate to Sr. Threat Analysis team member
Assist Sr. Threat Analysts during investigations
Maintain ownership of cases opened for customers including updating cases, communicating with the customer, and documenting resolution
Assist in production of monthly customer reports
Maintain adequacy of skills by attending approved conferences, training, and other related events
Assist with creation and maintenance of products including updates and upgrades, backups, and troubleshooting
Response to customer requests submitted via ticketing systems and other communication channels
Other duties as assigned