Third Party Management Manager

HSBC Global Services Limited • Chicago, IL

2d

About The Position

The Third Party Management (TPM) team delivers services to HSBC’s first line businesses and functions, operating as an on-shore capability in key regions and countries. The role of the Senior Manager, TPM in each region is to lead Third Party Risk, Contracts Lifecycle Management, and Supplier Management. The role holder will interface with key Local/Global Businesses, Functions, and stakeholders to drive support and improvement across these TPM topics. They will tailor programs of work to enhance third-party management and control, provide Management Information (MI) and analytics from risk, supplier management, outsourcing, and materiality perspectives, and support first-line oversight of key third parties and regulatory matters. The role holder must be a credible operational Subject Matter Expert (SME) in Third Party Management and the regulatory context in financial services, with experience in developing, leading, and improving third-party risk and supplier management in large, complex organizations. Proven ability to network, communicate, influence, and drive strategic change pragmatically and at pace is essential.

Requirements

• TPM technical depth: Third Party Risk, Third Party Management, contract lifecycle management, supplier performance, post-contract monitoring.
• Risk & control mindset / audit readiness: Control design, evidence discipline, remediation, working with third LOD/Internal Audit.
• MI, analytics & dashboards: Producing/supporting/establishing- MI cadence, Key Performance Indicators (KPIs), data quality, standardize reports/dashboards for risk and supplier management oversight.
• Change & implementation delivery: Process mapping, bottleneck removal, streamlining / time reduction without weakening controls, governance.
• Stakeholder influence & collaboration: Influence with COOs/engagement owners, second LOD domains; conflict handling; building forums/ways of working.
• Commerciality & supplier value mindset: Control design, supplier performance levers, service catalogue/unit cost thinking.
• Hands-on experience delivering TPM improvements in a regulated financial services environment (or equivalent heavily regulated), with outputs designed to withstand audit/regulatory scrutiny.
• Collaborative Mind Set: Ability to work effectively with first LOD (engagement owners/COOs) and second LOD risk domains, and partner with third LOD/Internal Audit.
• Senior stakeholder influence (e.g., COOs, risk domain leads) and being treated as a trusted SME on TPM topics.

Responsibilities

• Employ credible technical and professional practices to achieve tangible change in TPM practices in collaboration with key risk domains, business and functional Chief Operating Officers (COOs).
• Identify processes and control weaknesses in any aspect of the process and ensure appropriate actions are put in place to rectify them. Work closely with second and third line to ensure an effective Third Line of Defense (LOD) model is in place for Third Party risk in HSBC.
• Provide HSBC businesses and functions with consolidated, clear and accurate MI and data around their specific third-party engagements, contracts and aggregated supplier performance metrics, as well as greatly enhanced visibility of which third parties they use.
• Play a key role in streamlining the current local third-party onboarding process while preserving the necessary coverage of operational risk.
• Provide leadership on the topics of end-to-end third-party risk and support an extensive range of stakeholders across HSBC.
• Work closely and effectively with Risk Domain heads, Service Delivery teams and Operational Risk leads to deliver clear and reportable solutions for TPM and its associated controls.
• Maintain discipline around change programs, governance, reporting, steering and coordination. Drive the enhancement and fight for the topic appropriately when conflicting priorities appear.
• Maintain and evolve TPM capability in the region for HSBC while driving operational efficiencies through the ongoing process streamlining initiatives in progress.
• Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, organizational structure, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Benefits

• Tailored professional development opportunities
• Competitive pay and benefits package
• Robust Wellness Hub
• Welcoming and inclusive work environment
• Industry-leading volunteerism policy
• Generous matching gift program
• Comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed