Third Party Contractor

Cytel • Waltham, MA

6h

About The Position

This role involves configuring, deploying, maintaining, troubleshooting, and supporting various computer and telecommunications equipment including workstations, laptops, printers, mobile devices, and phones. The position requires installing and supporting PC, laptop, tablet, and mobile hardware and software. Coordination with HR for asset shipment and returns is also a key responsibility. The role includes creating alternative methods to improve desktop team functions, documenting procedures and standards, setting up new accounts, and administering Active Directory. Troubleshooting user-reported problems through the helpdesk ticketing system, supporting onboarding and offboarding employees with equipment, and assisting office employees with daily issues related to laptops, software, and communication tools are also part of the job. Providing status updates in daily stand-up meetings and following up on open requests in the queue are expected.

Requirements

• Experience with configuring, deploying, maintaining, troubleshooting, and supporting computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
• Experience installing and supporting PC, laptop, tablet, and mobile hardware and software.
• Experience with Active Directory administration.
• Experience troubleshooting problems reported by users and analyzing/isolating issues through a helpdesk ticketing system.
• Familiarity with WebEx, Teams, and conference room meeting technology.
• Ability to document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
• Ability to coordinate with HR for asset management.
• Ability to support onboarding and offboarding employees with equipment.
• Ability to provide status updates in daily stand-up meetings.
• Ability to follow up on open requests in a queue.

Responsibilities

• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
• Install and support PC, laptop, tablet, and mobile hardware and software.
• Coordinate with HR for Resource Address, Contact # for Asset Shipment / Return.
• Create alternative methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.
• Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
• New accounts setup and active directory administration.
• Troubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system.
• Help and support onboard/off-board employees equipment requirement, send and return.
• Help and support office employees’ daily issues on laptops, software, WebEx meeting, Teams meeting, conference room meeting, printers, and IP Phones.
• Provide Status in daily standup meeting.
• Follow up on Open Request in Queue.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed