Third Party Claims Specialist
About The Position
Fleet Response is seeking a Third-Party Claims Specialist to join their Claims team. This role offers an opportunity to build a career in claims, insurance, or fleet services by gaining hands-on experience supporting the full claims process. The position involves the start-to-finish management of third-party claims, working closely with Senior Claims Representatives to ensure claims are handled accurately, efficiently, and in accordance with client requirements and Fleet Response service standards. The specialist will assist with claim setup, documentation, repairs, rentals, payments, follow-up, and communication with various stakeholders. Success requires strong communication, organization, attention to detail, follow-through, and a commitment to excellent customer service. This position offers a hybrid work schedule after 90 days of training completion.
Requirements
- High school diploma or GED.
- Previous administrative, clerical, customer service, or related professional experience.
- Strong verbal and written communication skills.
- Ability to work effectively in a fast-paced, high-volume environment.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities, deadlines, and follow-up responsibilities.
- Demonstrated professionalism, dependability, and willingness to learn.
Nice To Haves
- Previous experience in claims, insurance, automotive services, fleet management, vehicle remarketing, or a related field.
- Experience working with claims management systems or similar business software.
- Experience coordinating vehicle repairs, rentals, payments, or other claim-related activities.
- Familiarity with automotive terminology and repair processes.
Responsibilities
- Review and send First Notice of Loss (FNOL) notifications according to client requirements.
- Provide administrative support throughout the claims process, including creating, gathering, mailing, and uploading documents, coordinating towing services, and monitoring shared inboxes.
- Contact claimants, clients, vendors, repair facilities, and other parties to obtain information and documentation needed to process and verify claims.
- Assist with managing third-party claims from initial setup through resolution.
- Monitor vehicle repairs to ensure work progresses accurately and timely while helping identify and address potential delays.
- Coordinate rental vehicle arrangements, including verifying applicable parameters, initiating rentals, communicating rental terms, and processing authorized extensions.
- Review supplemental repair requests and process approvals in accordance with established guidelines and authority.
- Support cost-control efforts by proactively monitoring open claims, repairs, rentals, and potential delays.
- Maintain accurate, complete, and timely documentation of claim activity, correspondence, decisions, and follow-up within the claims management system.
- Process payments accurately and timely for vehicle repairs, total-loss settlements, and other applicable claim expenses.
- Maintain consistent follow-up on open claims, emails, outstanding documentation, and action items to minimize delays and improve claim cycle time.
- Respond professionally to claim-related inquiries from clients, claimants, vendors, repair facilities, and internal team members.
- Communicate with empathy, professionalism, and confidence, particularly when assisting individuals who may be frustrated or experiencing a difficult situation.
- Ensure claim-handling activities comply with applicable federal and state requirements, company procedures, and client guidelines.
- Manage a high volume of claims while meeting established productivity, quality, cycle-time, and customer-service expectations.
- Ensure required documentation and claim activities are completed before finalizing and closing claims.
- Accept, implement, and act upon coaching and performance feedback to support continued professional development.
- Assist with training or mentoring team members as assigned.
- Collaborate with peers and leadership to support team goals, process improvements, and overall department performance.
- Perform other claims-related duties and projects as assigned.
Benefits
- medical
- dental
- vision
- life insurance
- disability coverage
- 401(k) with employer contribution
- paid time off
- workplace flexibility where applicable
- opportunities for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
