Thermo King Service Manager, Rail
About The Position
Trane Technologies, through its businesses Trane® and Thermo King, is a world leader in creating comfortable, sustainable, and efficient climate solutions. The company is committed to putting the planet first, with sustainability being integral to its business. They invite individuals to join them in challenging what's possible for a sustainable world. Thermo King is seeking a passionate and results-driven North America Service Manager to lead the expansion of rail HVAC contracts across the region. This high-profile virtual role involves working closely with the Global Rail Sales & Services Leader, driving service footprint expansion, and cultivating partnerships with customers, OEMs, and dealers. The manager will also provide hands-on field training and guidance, leveraging technical expertise. The company is looking for candidates with experience in rail and/or HVAC who are eager to shape the future of their services.
Requirements
- Bachelor's degree in engineering or equivalent
- Minimum of 5 years of experience in the HVAC/Refrigeration industry (preferred)
- Previous experience in the rail industry is highly advantageous
- Strong knowledge of HVAC /refrigeration systems, potentially in Transit industry
- Demonstrated strong problem-solving skills and ability to resolve issues effectively.
- Exceptional interpersonal skills to effectively navigate dealer, OEM, customer, and internal relationships
- Basic knowledge of transport, mechanics, and electrics
- Familiarity with dealer and customer business practices
- Willingness to travel (50-70%) including weekends and outside regular office hours- this includes international travel
- Possess strong communication skills in English
Nice To Haves
- Master's degree preferred
- Minimum of 5 years of experience in the HVAC/Refrigeration industry (preferred)
- Previous experience in the rail industry is highly advantageous
- Proficiency in French, Spanish, or Czech being a significant advantage.
Responsibilities
- Drive profitable growth of our Rail HVAC business in North America through strategic interfacing with end-user customers, Rail OEMs, dealers, and internal teams.
- Analyze customer needs and support bidding and execution teams by providing technical inputs to contract requirements.
- Cultivate relationships with service managers, project managers, project engineers, operators, and purchasing professionals at car builders and end-users' organizations.
- Demonstrate proficiency in HVAC software, providing training to lower-level technicians and offering remote support.
- Negotiate critical and complex long-term and project agreements to enhance business outcomes.
- Exercise product line expertise to develop effective solutions for customers, OEMs, and dealers.
- Implement aftermarket and technical training programs, education webinars, and direct interventions with end-user customers and OEMs in the designated geographic area.
- Collaborate with cross-functional groups within the organization, providing valuable feedback on products, customers, OEMs, and dealers.
- Develop market insights, identify opportunities to increase market share, and promote aftermarket parts for the installed HVAC base.
- Utilize strong technical background to support dealers, OEMs, and customers in the field, ensuring the highest level of service.
- Provide technical support, training, and guidance to dealers in the designated territory, ensuring they possess the necessary tools and competencies.
- Analyze and solve problems effectively, managing risk and prioritizing customer reassurance during challenging situations.
- Reporting and managing Field Modification Instructions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
