Therapy Specialist (Sales Associate)

MML US•Orlando, FL

22h•Remote

About The Position

This role will mainly support the Orlando, Florida Territory. Mainstay Medical is a medical device company focused on marketing an innovative implantable neurostimulation system, ReActiv8®, for people with disabling chronic mechanical Low Back Pain. The company is headquartered in Dublin, Ireland, with subsidiaries operating in the United States, Australia, the United Kingdom, and Germany. As a part of the Field Sales Team, the Therapy Specialist is responsible for providing comprehensive clinical and patient support to Mainstay Medical’s customers and Sales Teams to drive demand and accelerate the sales process through education, training, post-implant patient support, and direct participation in clinical cases when required. This person will significantly add value to the sales process, assist in developing a highly knowledgeable and loyal customer base, and help bring Mainstay Medical’s therapy to market in a timely fashion that meets the needs of our customers and patients.

Requirements

Bachelor’s degree required
Minimum 2+ years of progressive experience with proven track record in developing and nurturing customer relationships and account management
Extensive travel within assigned territory, and to regional meetings, conferences and field training programs is required (typically 60-80%)
Valid driver’s license and reliable transportation required

Nice To Haves

Demonstrates comprehensive understanding of relevant anatomical structures, physiological systems, and pathological conditions that inform effective product application.
Builds and maintains trusted relationships with healthcare providers by consistently delivering on commitments, demonstrating genuine interest in their clinical challenges, and providing value beyond basic product support.
Displays a passion for achieving extraordinary outcomes with disciplined execution to ensure consistent delivery.
Builds commitment by convincing others and winning them over to their point of view.
Takes an approach to sales that emphasizes perseverance and determination to achieve success.
Shows great discipline and follow-up, even in situations that are not initially promising, systematic, and organized.

Responsibilities

Conduct strategic, evidence-based product presentations and interactive demonstrations to clinical decision makers and physicians within hospital, ASC, physician practice, and clinical settings, emphasizing measurable clinical outcomes, patient-reported benefits, and return-on-investment metrics.
Implement targeted awareness campaigns by identifying and engaging key opinion leaders (KOLs) within specific territory and strategically recruiting these physicians and their staff to participate in local or regional training programs.
Develop customized educational content tailored to address the specific clinical challenges and priorities of different stakeholders.
Create and nurture clinical champions within accounts by providing exceptional support, responding promptly to clinical questions, and demonstrating unwavering commitment to patient outcomes.
Provide ongoing clinical education and comprehensive case support to customers through a structured program of initial training, advanced techniques workshops, and regular refresher sessions.
Expand organic growth by collaborating with Therapy Managers, Area Business Managers, and Sales Leaders to identify high-potential accounts and develop clinically-focused value propositions.
Transition into the role of primary account maintenance and organic growth once implant volumes reach mutually established thresholds and demonstrate stability.
Provide continuity of service, deepen clinical partnerships, and support Therapy Managers to focus on developing new accounts.
Foster productive cross-functional relationships with field-based commercial partners through regular joint planning sessions, account strategy reviews, and collaborative problem-solving.
Serve as Mainstay Medical’s clinical authority during surgical procedures and device implantations by providing all necessary equipment, demonstrating expert knowledge of implant methodology, and offering real-time troubleshooting guidance.
Serve as primary contact for implanted patients.
Conduct thorough device system interrogations using proprietary software and diagnostic tools to analyze performance parameters, patient response patterns, and therapy effectiveness.
Provide technical support and follow-up consultations in hospitals and clinics to optimize programming settings based on individual patient needs and response.
Deliver responsive on-call support for surgeries, reprogramming needs, MRI requirements, troubleshooting challenges, and follow-up as needed.
Strategically utilize available time between clinical cases to assist commercial operations with patient identification and selection support.
Implement a multi-tiered educational approach for implanting physicians, referring clinicians, hospital personnel, and office staff through personalized one-on-one training sessions, comprehensive in-service education programs, and interactive seminars and symposiums.
Systematically document clinical insights, physician feedback, and observed product performance during procedures and follow-up visits and communicate these findings to product development and marketing teams.