Therapy Patient Services Specialist

TOA Middle•Murfreesboro, TN

3d•Onsite

About The Position

The Therapy Patient Services Specialist is the friendly and helpful face of TOA – generally, the first person who interacts with our patients and their families as they arrive to their therapy appointments. The Therapy Patient Services Specialist sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA.

Requirements

High school diploma or equivalent is required.
At least one year medical office administration experience is preferred, with demonstrated success understanding some experience in an orthopaedic office a plus
Knowledge of healthcare insurance
Knowledge of administrative and clerical procedures, including experience with computer systems.
Experience with an EHR or NextGen is a plus
The ability to multi-task and maintain flexibility – including flexibility in work schedules to adjust to necessary clinic hours
An energetic and enthusiastic pace at work, with the ability to swiftly and accurately manage the flow of patients through the clinic, without any diminishing focus on patient care
Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need in a timely manner

Nice To Haves

Experience in an orthopaedic office a plus

Responsibilities

Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
Work closely with clinical colleagues and administrative team mates to develop a cohesive, high performing team
Verify patient demographic information upon arrival
Update and change insurance information as appropriate
Scan insurance cards and drivers licenses
Enter referrals into the computer and link it to the appropriate case
Collect co-payments, coinsurance's, deductibles, and balances
Prep daily clinics for upcoming appointments and print related documents
Create a record of the appointment, or an encounter and print
Ensure that all documentation is entered accurately and swiftly
Schedule follow-up appointments as necessary