Therapy Coordinator Regional Administrator

Lympha Press•Chadds Ford, PA

9d•Onsite

About The Position

The Therapy Coordinator Regional Administrator is responsible for tracking and resolving all patient cases assigned to Therapy Coordinators within assigned regions. This role ensures timely case acceptance, accurate documentation, and appropriate scheduling of patient visits. The Regional Administrator collaborates with internal teams to support order completion, maintain compliance, and provide guidance on home visit protocols and equipment. This is a full-time position with Monday through Friday hours.

Requirements

Customer relationship and product education/training experience.
2-5 years of experience successfully managing a small team required.
Excellent written and verbal communication skills
Proven organizational and time management skills
Ability to effectively manage multiple tasks
Knowledgeable with technology, including but not limited to scheduling, travel and documentation applications and software.
Self-motivated and self-disciplined; ability to effectively work independently and meet expectations of the role.
Ability to work with multiple departments to collaboratively facilitate solutions.
Strong working knowledge of MS Office programs (Word, Excel, Outlook, Teams)

Nice To Haves

Prior administrative experience preferred but not required.
DME experience preferred but not required.
Bachelor’s Degree preferred but not required.

Responsibilities

Monitor processes to ensure timely acceptance of patient cases by Therapy Coordinators
Ensure all necessary medical documentation is received accurately and in a timely manner
Assist with assigning and reassigning patient cases as needed
Review patient cases and follow up on outstanding or unscheduled cases
Verify Therapy Coordinator work hours and patient visit activity
Provide approval for off-cycle patient home visits on a case-by-case basis
Assist with training and education related to home visit protocols and equipment
Collaborate with internal operations teams to support order completion and documentation accuracy
Identify, escalate, and communicate patient questions, concerns, or needs to the Patient Relations team
Maintain compliance with all regulatory requirements, including HIPAA and company policies
Travel as needed to support regional and operational needs
Support and participate in company-wide initiatives and training programs
Collaborate effectively with team members, departments, and leadership
Uphold company Mission, Vision, and Values in all interactions and responsibilities
Perform other duties as assigned