Therapy Care Specialist - Acute Infusion Pharmacy Technician

Soleo Health Inc•Tempe, AZ

21d•Onsite

About The Position

Soleo Health is seeking a full-time Therapy Care Specialist to support specialty infusion pharmacy patients in Tempe, Arizona, and surrounding areas. This is a non-IV compounding role that must be performed 100% in the office. The Therapy Care Specialist uses SoleoRx TCMC and national and local resources to facilitate high-quality care for patients with specialty pharmacy needs. Under a pharmacist’s supervision, the specialist oversees dispense and prescription-maintenance logistics, captures assessment data, and coordinates patient care throughout the patient’s time with Soleo Health. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., 40 hours per week. The position requires an Arizona Pharmacy Technician license and PTCB or NHA certification.

Requirements

Prior experience in home infusion, compounding, and/or specialty pharmacy.
High school diploma or equivalent.
Pharmacy Technician license in the state of Arizona.
PTCB or NHA certification.
Prior customer service or patient services experience.
Basic to intermediate proficiency with Microsoft Excel, Word, and Outlook.

Nice To Haves

Experience scheduling refill deliveries for acute infusion pharmacy patients.
Knowledge of Insight, CPR+, Genesys, Citus, or AlayaCare.

Responsibilities

Serve as the single point of contact for specialty patients and liaise with Soleo branch personnel to coordinate timely medication dispensing and delivery.
Work under the supervision of a specialty pharmacist and/or branch pharmacist to capture assessment data, determine patients’ supply needs, and schedule new and refill medication deliveries.
Run daily and weekly pharmacy reports as needed.
Answer phones and warm-transfer calls to the appropriate location; monitor incoming faxes and TCMC refill queues.
Send orders to physicians for signature.
Work with intake and reimbursement staff to maintain active patient insurance coverage and pursue authorizations and re-authorizations with branch authorization and billing staff.
Document patient interactions and care coordination in the designated system of record to support clear and consistent communication.
Complete therapy-specific training as required.