Therapy Care Specialist - Specialty Infusion Pharmacy Technician

Soleo Health•Tempe, AZ

2d•Onsite

About The Position

Soleo Health is seeking a Full-time, Therapy Care Specialist to support Specialty Infusion Pharmacy patients in Tempe, AZ. Join us in Simplifying Complex Care! Must be able to work 100 percent in office.

Requirements

Prior experience in home infusion, compounding and/or specialty pharmacy required
High School Diploma or equivalent
Registered/Licensed Pharmacy Technician license required for the state of Arizona in goodstanding
PTCB/NHA Certification Required

Nice To Haves

Prior experience scheduling patient refill deliveries, preferred experience with home infusion
Prior customer service/patient services experience
Basic to intermediate efficiency with Microsoft Excel, Word and Outlook

Responsibilities

Act as single point of contact for specialty patients and as liaison with Soleo branch personnel to coordinate timely medication dispense and delivery
Works under supervision of specialty pharmacist and/or branch pharmacist to capture assessment data, ascertain patients supply needs, and schedule new and refill medication deliveries
Run daily and weekly pharmacy reports as needed
Answer phones and warm transfer call to appropriate location, monitor incoming faxes, and monitor TCMC refill queues
Send orders to physicians for signature
Work with intake/reimbursement staff to maintain active patient insurance coverage and actively pursue authorizations and re-authorizations with the auth/billing staff at the branch level
Documentation of all patient interaction and care coordination in the designated system of record for clear and consistent communication
Complete therapy specific training as required