Therapist-Speech CFY (Clinical Fellowship Year)

Baptist•Columbus, MS

About The Position

The job posting title is Therapist-Speech CFY (Clinical Fellowship Year), but the supplied job summary describes a Coordinator-Customer Service role. This role is the first point of contact for patients and visitors and performs administrative and customer service tasks to support an efficient physician-practice clinic. Duties may include coordinating office activities, providing financial counseling, verifying insurance, collecting co-pays, co-insurance, and past-due balances, scheduling appointments, making reminder calls, and handling pre-certifications. The role maintains professional relationships with insurance companies and provides courteous, effective communication.

Requirements

One year of experience in a physician practice or clinic.
Collegiate or medical trade completion.
Current knowledge of medical terminology.
Knowledge of insurance verification and charge entry, gained through experience in a physician practice.
Excellent customer relations skills.
Basic knowledge of Windows applications.

Nice To Haves

Associate degree.

Responsibilities

Verify insurance and communicate regularly with carriers and other regulatory agencies for reimbursement purposes.
Perform daily and monthly closeout procedures for internal controls and cash balancing.
Maintain knowledge of insurance co-pays, deductibles, and workers’ compensation protocols to ensure accurate, compliant billing information.
Promote customer satisfaction through positive, professional verbal and nonverbal communication.
Maintain knowledge of corporate policies and procedures relating to clinic operations.
Answer telephones and take and direct messages promptly to support continuous workflow.
Perform accurate charge entry.
Comply with organizational policies regarding ethical business practices.
Contact patients as necessary to obtain payment due or arrange payment for scheduled exams.
Schedule appointments, gather demographic and insurance information, and enter information into the practice management system.
Maintain an organized work environment and orderly files and records while ensuring confidentiality.
Coordinate resources to input accurate demographic and medical data, collect appropriate fees at the time of service, and assist patients with financial counseling when appropriate.
Complete assigned goals.
Coordinate and direct physician-practice office activities.
Make appointment reminder calls.
Handle pre-certifications when required.
Maintain professional working relationships with insurance companies.