Therapeutic Infusion Coordinator

Yale New Haven Health • North Haven, CT

3d

About The Position

Under the guidance of the Patient Services Manager or Assistant Patient Services Manager, the Infusion Coordinator coordinates all aspects of patient navigation for infusion services, including scheduling, authorizations, and communication between patients, providers, and multidisciplinary teams. Serves as a liaison between referring offices, patients, pharmacy, and clinical staff to ensure efficient workflows and an optimal patient experience.

Requirements

• High School diploma or equivalent and knowledge of medical terminology required.
• Two (2) years in a clinical or outpatient setting required.

Nice To Haves

• Associate's degree or clinical training/certification preferred.
• Infusion experience preferred.
• Experience with telephone reception and scheduling preferred.
• Working knowledge of Epic preferred.
• Certification in medical administration or navigation preferred.

Responsibilities

• Work two weeks ahead on infusion authorizations; collaborate with PAR team for pending approvals.
• Schedule infusion appointments for authorized patients; manage work queues.
• Coordinate peer-to-peer reviews for providers as needed.
• Update insurance information one month prior to infusion appointments.
• Check and respond to voicemails for patient calls and cancellations.
• Place reminder calls for upcoming appointments and lab work completion.
• Manage live calls into the infusion center and redirect them appropriately.
• Reply to and close loops on In-basket messages.
• Complete infusion order/treatment plan sheets for all infusion referrals.
• Participate in daily infusion huddles with pharmacy and nursing. Participate in weekly multidisciplinary huddles by specialty.
• Coordinate daily urgent infusion add-ons with Infusion Charge RN.
• Manage direct patient follow up for completion of required pre infusion labs to ensure no delays in treatment.
• Maintain and update tracking tools (e.g., Excel sheets for redirected patients).
• Ensure accurate documentation and compliance with established protocols.
• Serve as liaison between clinic consultations and infusion suite.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED