Therapeutic Education Manager
About The Position
The Therapeutic Education Manager (TEM) is a key field-based member of the US Rare Blood Disorders Patient Services team. The TEM provides disease and product information and on-going support, to Cold Agglutinin Disease (CAD) patients. The TEM establishes and maintains a strong working relationship with the infusion staff to provide education to ensure a seamless infusion experience for patients. The TEM is a subject matter expert on disease state, product, administration and services. The TEM works collaboratively with cross-functional team members to facilitate timely and on-going access to therapy. TEM’s must also ensure full compliance with all corporate and industry policies and legal and regulatory requirements for all field activities.
Requirements
- BA/BS degree is required.
- A nursing or clinical background is required.
- Previous commercial and/or clinical experience (hospital or home health) with IV infusion is required.
- Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment.
- Excellent presentation skills
- Experience with medical and pharmacy benefit products
- Empathetic listening skills
- English required
- Ability to travel up to 80% within a territory is required.
- Ability to travel to meetings / trainings / programs as necessary.
- The position requires a valid driver’s license
Nice To Haves
- An advanced degree is a plus.
- Three to five years previous account management skills and/or patient education industry experience preferred.
- Spanish preferred
Responsibilities
- Educate infusion staff on disease, product, procurement, administration and support services in accordance with approved resources post prescription and/or shipment
- Educate home health care providers to ensure they are well-educated prior to treating prescribed patients with approved resources
- Develop and maintain account plans to support on-going infusion education. Utilizes CRM to manage territory and record activities
- Conducting educational programming with infusion staff utilizing approved resources
- Engage with CAD patients to educate on disease and product using approved resources
- Ensure the patient is well educated and does not face unnecessary financial barriers or site of care issues to therapy
- Communicate any barriers to enrollment and therapy to the prescriber/office staff. Seek to reduce overall cycle time for prescribed patient starts
- Collaborate cross-functionally with other field-based teams and case managers to support patient access, enrollment and appropriate adherence to prescribed therapy.
- Conduct branded and unbranded patient education programs (live and virtual) for CAD patients using approved resources
- Support appropriate on-going adherence to prescribed therapy
- Identify opportunities to further support the CAD communities, including representing Recordati at local patient events
- Maintain accurate and timely documentation of patient engagement within the CRM system
- Act in full compliance with all laws, regulations, and policies including adverse events / pharmacovigilance responsibilities.
- Perform additional duties as may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
