Therapeutic Coach Team Lead

JEVS Human Services•Philadelphia, PA

12d

About The Position

The Therapeutic Coach Team Leader provides clinical oversight, supervision, and mentorship to a team of START Therapeutic Coaches. The role supports implementation of the START Model, a strengths-based, trauma-informed framework for people with intellectual and developmental disabilities and co-occurring mental or behavioral health needs. The leader ensures that therapeutic services, community linkages, crisis stabilization, and family supports are delivered compassionately and in alignment with the model. The position combines team leadership with clinical practice, including supporting a small active caseload, conducting assessments, developing person-centered plans, and coordinating crisis prevention and post-discharge support. The leader collaborates with families, caregivers, interdisciplinary teams, and community partners, and contributes to program improvement while ensuring culturally responsive services, accurate documentation, and compliance with required training and policies.

Responsibilities

Supervise and support Therapeutic Coaches through performance evaluations, reflective supervision, coaching, scheduling, and case consultation.
Monitor caseload assignments for adherence to clinical guidelines, ethical standards, and program fidelity.
Facilitate team meetings focused on case reviews, evidence-informed practices, and continuous quality improvement.
Lead onboarding and ongoing professional development in START philosophy and interventions.
Train Therapeutic Coaches in effective coaching while maintaining program fidelity.
Provide strengths-based clinical coaching and intervention to a small active caseload, particularly during staff training or complex cases.
Conduct initial therapeutic assessments and develop person-centered support plans for individuals experiencing distress or instability.
Implement and monitor Cross-Systems Crisis Prevention and Intervention Plans (CSCPIPs) with team members and system partners.
Provide post-discharge support to individuals returning home or to the community after inpatient psychiatric or residential treatment.
Identify and monitor biopsychosocial risk factors to inform proactive crisis prevention strategies.
Collaborate with families, caregivers, and interdisciplinary support teams to promote understanding, communication, and sustainable strategies.
Provide caregiver coaching focused on behavioral health stabilization, skill-building, and trauma-informed supports.
Partner with START Coaches to provide training, education, and hands-on support in natural environments such as homes, schools, and day programs.
Develop community partnerships and service linkages to address resource gaps and increase access to therapeutic supports.
Participate in program planning and strategic improvement initiatives with the START Leadership Team.
Ensure services respect each person’s cultural, linguistic, and identity-based needs through cultural humility and responsiveness.
Ensure timely and accurate documentation in START’s Information Reporting System (SIRS) and JEVS Human Services’ Electronic Medical Records (EMR).
Maintain required certifications and complete mandatory training, including START model training, CPR, First Aid, and Mental Health First Aid (MHFA).
Follow program policies and respond flexibly to changing needs of individuals, teams, and the broader service system.