Theatre Event & Guest Services Manager

The Classic Center • Athens, GA

7d • Onsite

About The Position

The Classic Center is seeking a confident, service-driven Theatre Event & Guest Services Manager to lead front-of-house operations and deliver exceptional guest experiences across touring performances, professional events, and community programs. This role blends hands-on leadership, event planning, and hospitality in a fast-paced live entertainment environment.

Requirements

• 1–2 years of experience in event management, hospitality, or customer service
• Strong leadership, communication, and organizational skills
• Exceptional customer service and ability to stay calm under pressure
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to work nights, weekends, and holidays as required by events
• Ability to lift up to 40 lbs and remain active during events
• Must successfully pass a drug screening and a criminal background check

Nice To Haves

• A college degree is preferred but not required.

Responsibilities

• Serve as lead Front of House Manager for touring and ticketed theatre events
• Ensure smooth entry, seating, crowd flow, and a safe, welcoming environment
• Plan and execute non-touring events including community, university, and fundraising programs
• Lead and grow the volunteer usher program, including recruitment, training, and appreciation
• Oversee ADA accommodations, crowd management, and emergency preparedness
• Train and support part-time staff and interns
• Collaborate closely with Theatre Operations, Event Services, Ticketing, and Marketing teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed